Common use of Consumer Service Clause in Contracts

Consumer Service. (A) Electricity Supply Code The Distribution Franchisee shall: a) Comply with Electricity Supply Code and other conditions of supply as approved and modified by OERC from time to time. Any penalty imposed on DISCOM by OERC for non-compliance shall be borne by the Distribution Franchisee; b) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time, including its substantive revision and their right to inspect or obtain a copy in its latest form; c) Make available a copy of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time revised from time to time, for inspection by the public during normal working hours; and d) Provide free of charge a copy of the Supply Code (and conditions of supply) as revised from time to time to each new Consumer, and to any other person who requests it at a price not exceeding the cost of duplicating it. (B) Consumer Complaint Handling The Distribution Franchisee shall comply with the complaint handling procedure approved by OERC. The Distribution Franchisee shall: a) Establish within a period of six month from the Effective Date, at least one Consumer Service Centre as per minimum specifications placed at Annexure-3 for Consumer Complaints and redressal system. b) Redress commercial and billing Complaints. c) Make available, on demand, a copy of the complaint handling procedure, revised from time to time, for inspection by the public at each of the relevant premises during normal working hours; and d) Provide free of charge a copy of the procedure revised from time to time to each new Consumer, and to any other person who requests for it at a price not exceeding the cost of duplicating it. e) To comply with the Orders and Directions, if given by any court or a forum under Consumer Protection ▇▇▇ ▇▇▇▇ or Consumer Grievance Redressal Forum under the OERC(Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulations, 2003.