Common use of Consumer Service Clause in Contracts

Consumer Service. (A) Electricity Supply Code: The Rural System Operator shall (i) Comply with the relevant provisions of the Electricity Supply Code for off‐ grid rural supply as approved by the relevant SERC. (ii) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply), including its substantive revision and their right to inspect or obtain a copy in its latest form; (iii) Make available a copy of the Code (and conditions of supply) revised from time to time, for inspection by the public during normal working hours; and (iv) Provide free of charge a copy of the Code (and conditions of supply) as revised from time to time to each new Consumer and to any other person who requests it at a price not exceeding the cost of duplicating it. (B) Consumer Complaint Handling Procedure: The Rural System Operator shall comply with the Complaint Handling Procedure approved by the Distribution Licensee/SERC. The Rural System Operator shall: (i) Make available, on demand, a copy of the Complaint Handling Procedure, revised from time to time, for inspection by the public at each of the relevant premises during normal working hours; and (ii) provide free of charge a copy of the Procedure revised from time to time to each new Consumer, and to any other person who requests for it at a price not exceeding the cost of duplicating it. (C) Consumer’s Right to Information: The Rural System Operator, on request of the consumer, to the extent that is reasonably available to the Rural System Operator, shall provide: (i) Information on all services provided by the Rural System Operator including information on the charges, which may be available to the consumers; (ii) Information on meter readings for the electricity services provided to the consumer premises by the Rural System Operator; and (iii) Information on the status of the consumer’s account with the Rural System Operator (D) Consumer Rights‐Discrimination Prohibited: All the Tariff rates and charges for the consumers in Project Area shall be as applicable to the other consumers of Distribution Licensee belonging to similar consumer categories and should be nondiscriminatory. Rural System Operator shall establish similar rates and charges for all Consumers receiving similar services, regardless of race, colour, religion, age, sex, marital or economic status, sexual orientation and creed.