Common use of Complaint Tracking Clause in Contracts

Complaint Tracking. To the extent not prohibited by law, rule or order, Vendor shall, as soon as reasonably practical upon Vendor’s knowledge thereof, notify Bank of all complaints, counterclaims, actions or suits received by Vendor relating to any Services provided by Vendor to Issuer hereunder, including, but not limited to, complaints, counterclaims, actions or suits received from or filed or made by any governmental agency or department, or other third party. Copies of all written materials or communications relating to adverse claims and governmental investigations shall be forwarded to Bank. Vendor shall maintain a written log of all complaints received by Vendor, which shall be available for review by Bank’s auditors or any regulatory body. Without limiting the foregoing, with respect to any threatened or filed complaint, action, suit or counterclaim relating to any Services provided by Vendor to Issuer hereunder, Vendor immediately shall forward a copy of all related correspondence to Bank within two (2) Business Days after receipt by Vendor.