Complaint Tracking. 1. CDDO's shall complete a quarterly complaint tracking form for KDADS to ensure that all complaints received by the CDDO and KDADS are adequately addressed. Any direct resolution reached by an affiliate and a complainant, not reported to KDADS or the CDDO, will not be considered a complaint and not reportable under this contract. The report shall be submitted to the IDD Upload Utility by October 20th, January 20th, April 20th, and July 20th of the current contract year. 2. In the event that a CDDO receives a written or oral complaint that meets the definition of complaint described herein the CDDO shall document the complaint on the "CDDO Quarterly Complaint Tracking" Form. 3. KDADS shall notify the CDDO of complaints received in order to allow the CDDO to follow up and report the outcome. If the complaint is received verbally, the CDDO shall capture the complaint in writing for tracking purposes. 4. The "CDDO Quarterly Complaint Tracking" Form shall track the date complaint received; name of complainant, complaint category (See #5), complainant issue, status of the issue, how the issue was resolved, and date issue was resolved. A written response shall be provided to the complainant.
Appears in 2 contracts
Sources: Affiliation Agreement, Participating Cddo Agreement