Common use of Complaint Resolution Procedure Clause in Contracts

Complaint Resolution Procedure. If an Hourly Employee or Owner Operator believes that he or she has been harassed and/or discriminated against on the basis of a prohibited ground of discrimination the Hourly Employee or Owner Operator may: i) Tell the person involved as soon as possible, how you feel, and request that he/she stop the conduct you find offensive. ii) If you feel uncomfortable approaching the person, or if the harassment continues, bring the incident forming the basis of the complaint to the attention of the Manager of Human Resources and/or the National Representative or Local President. Be prepared to provide a written summary of your complaint. iii) The parties will review the complaint and where warranted, will strike a committee and carry out a joint investigation. iv) The joint committee will consist of equal members of Management and the Union. The actual composition of the joint committee will be determined by the parties on a case by case basis. v) It is the intention of the Company and the Union that where practical, the joint investigation will begin within five (5) working days of the lodging of the written complaint and shall be completed within fifteen (15) calendar days after the lodging of the written complaint. vi) All matters brought before the committee will be dealt with in as confidential a manner as possible. vii) Any complaint not resolved through this process may be addressed by the Union pursuant to Article 3.