Common use of Complaint Management Clause in Contracts

Complaint Management. a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present. b) The Parties must make an effort to resolve the complaint prior to filing a grievance. Unless otherwise agreed, the Parties have five (5) business days from the date the meeting is held, to find a mutually agreeable solution. c) A grievance filed to the other Party cannot be rejected by the arbitrator for the sole reason that the procedure stipulated in clause 19. 2 a) was not respected. d) Unless otherwise decided by the Parties, any agreement reached as part of the complaint management process, may not be cited as a precedent. Similarly, any discussions about resolving the complaint as stipulated in clauses 19.2 a) and b) may not be cited in a future grievance procedure. e) The grievor and the Union ▇▇▇▇▇▇▇, if applicable, are released from duty with pay for the duration of the meeting. If, at the Employer's request, the meeting is held before or after the usual workday, the grievor and Union ▇▇▇▇▇▇▇ shall be compensated at the overtime rate, if applicable.