Complaint Files. 17.1 Complaint. The term “Complaint” means any indication of the failure of the Product to meet customer or user expectations for quality or to meet performance specifications, including, without limitation, any written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of the Product after it is released for distribution.
Appears in 2 contracts
Sources: Quality Agreement (Symmetry Surgical Inc.), Quality Agreement (Symmetry Surgical Inc.)