Complaint Book Sample Clauses
The Complaint Book clause establishes the requirement for maintaining a formal record where customers or stakeholders can submit their complaints or grievances regarding goods, services, or conduct. Typically, this clause outlines the procedures for making entries, the responsibilities of the business to provide access to the complaint book, and the process for addressing and resolving the issues raised. Its core practical function is to ensure transparency and accountability by providing a structured mechanism for feedback and dispute resolution, thereby helping to address concerns efficiently and improve service quality.
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Complaint Book. 1. The Concessionaire shall set up a complaint book particularly for complaints in connection with the operation of casino games of chance or games of other forms, and ensure such complaint book for use by customers in the casinos and other gaming areas.
2. The Concessionaire shall post notices in the casinos and other gaming areas in an outstanding manner, stating the existence of the complaint book.
3. The Concessionaire shall submit a copy of the complaints written in the complaint book to the government in 48 hours, together with a report on such complaints prepared by the Concessionaire.
Complaint Book. 1. The Subconcessionaire shall set up a complaint book particularly for complaints in connection with the operation of casino games of chance or games of other forms, and ensure such complaint book for use by customers in the casinos and other gaming areas.
2. The Subconcessionaire shall post notices in the casinos and other gaming areas in an outstanding manner, stating the existence of the complaint book.
3. The Subconcessionaire shall submit a copy of the complaints written in the complaint book to the government in 48 hours, together with a report on such complaints prepared by the Subconcessionaire.
Complaint Book. The Project SPV shall operate and maintain a website and a toll free number to receive consumer complaints though respective ULB. In addition, a complaint box shall be provided at the ULB office. The Project SPV shall establish a procedure to deal with complaints promptly and effectively, and the ULB/Authority shall review such procedure prior to the Effective Date or following its appointment. The Project SPV shall accept any reasonable suggestion of the ULB/Authority and amend the complaint procedure accordingly.
Complaint Book. The Concessionaire shall operate and maintain a toll free number to receive consumer complaints. In addition, a complaint box shall be provided at the Authority's office. The Concessionaire shall establish a procedure to deal with complaints promptly and effectively, and the Independent Chartered Engineer shall review such procedure prior to the Effective Date or following its appointment. The Concessionaire shall accept any reasonable suggestion of the Independent Chartered Engineer and amend the complaint procedure accordingly.