Common use of Complaint Book Clause in Contracts

Complaint Book. The Project SPV shall operate and maintain a website and a toll free number to receive consumer complaints though respective ULB. In addition, a complaint box shall be provided at the ULB office. The Project SPV shall establish a procedure to deal with complaints promptly and effectively, and the ULB/Authority shall review such procedure prior to the Effective Date or following its appointment. The Project SPV shall accept any reasonable suggestion of the ULB/Authority and amend the complaint procedure accordingly.

Complaint Book. The Project SPV shall operate and maintain a website and a toll free number to receive consumer complaints though respective ULBcomplaints. In addition, a complaint box shall be provided at the ULB Authority's office. The Project SPV shall establish a procedure to deal with complaints promptly and effectively, and the ULB/Authority Independent Engineer shall review such procedure prior to the Effective Date or following its appointment. The Project SPV shall accept any reasonable suggestion of the ULB/Authority Independent Engineer and amend the complaint procedure accordingly.