Common use of Complaint Book Clause in Contracts

Complaint Book. 1. The Concessionaire shall set up a complaint book particularly for complaints in connection with the operation of casino games of chance or games of other forms, and ensure such complaint book for use by customers in the casinos and other gaming areas. 2. The Concessionaire shall post notices in the casinos and other gaming areas in an outstanding manner, stating the existence of the complaint book. 3. The Concessionaire shall submit a copy of the complaints written in the complaint book to the government in 48 hours, together with a report on such complaints prepared by the Concessionaire.