Common use of Communication Resources Clause in Contracts

Communication Resources. 1. CDOT shall require the Developer to use a variety of methods to inform both the adjacent neighbors and the traveling public about construction activities. Such methods shall include, but not be limited to, the following: a) Easy-to-access webpage, in both English and Spanish, that describes all major construction activities and traffic impacts on local streets affected by movement and operation of construction equipment and contractor vehicles, updated on a weekly basis. b) To achieve effective public awareness of such activities, the Project shall be required to: i) send email blasts, text alerts, and social media updates weekly or more frequently as-needed to alert the public to changes or additions to planned activities; ii) provide community notification of major project developments and heavy work at least seven calendar days in advance, in both English and Spanish; groups in English or Spanish; iii) publish articles and notices in local media; iv) make presentations to service clubs and community v) distribute a monthly newsletter, in both English and Spanish, on general construction information provided via email, posting at community centers, and posting on the website. On a quarterly basis, this newsletter shall also be hand delivered to approximately 2,500 residents in the Elyria Swansea neighborhood; and vi) post fact sheets on the website on specific issues in both English and Spanish, and provide door-to-door outreach by bilingual personnel to inform specific residents of focused activities affecting their block. 2. CDOT shall require the Developer to establish and maintain a telephone hotline for community feedback and complaints and project information. Assistance will be available for persons with limited or no English proficiency. a) The voicemail for the project information line shall be recorded in English and Spanish and provide an updated message each week identifying the blocks closest to construction activities during that week, relevant completion dates and the location and nature of forthcoming activities on the Project. The hotline shall allow the recording of a message from the caller. b) If unable to answer the hotline, the Developer shall check and respond to voicemail messages throughout each day that construction operations and lane closures are being carried out. All telephone messages shall be responded to throughout the day and no later than the same day during weekdays or within 24 hours during weekends if heavy construction equipment is occurring. If there is a high volume of calls, as determined by the Project manager, two-day responses may be necessary. 3. CDOT shall require the Developer to respond to e-mails and text messages sent to the Developer and/or CDOT in the same day or within two working days for high volume situations. CDOT shall require the Developer to provide a construction web-camera that is anticipated to be located on top of the Purina building. The web-camera shall provide regular images that can be accessed from the Project webpage and shall focus on the construction of the lowered highway section.