Common use of CODE OF BEHAVIOUR Clause in Contracts

CODE OF BEHAVIOUR. This document has been prepared by The Hills Community Aid & Information Service Inc. (HCA) to guide its volunteers on acceptable behaviour and on the rights and responsibilities that HCA attaches to its volunteers • Abide by the philosophy of HCA; • Observe the rules of HCA including those specified in the Constitution and any others determined by the HCA Management Committee; • Adhere to the accounting procedures of HCA; • Represent HCA in a positive way; • Not to discuss confidential issues of HCA with people outside HCA; • Not to take illegal drugs or consume alcohol when volunteering for HCA; • Not have sexual relationships with HCA Clients; • Follow any grievance procedures set down by the HCA Management Committee to try to resolve any conflicts with other Staff or members of HCA; • Not to harass in any form, Clients, Staff or Volunteers of HCA; • Not abuse, physically or verbally, Clients, Staff or Volunteers of HCA; • Not give unsolicited advice to Clients and to be circumspect about giving advice that a Client may request; • Not alienate Clients from their family; • Treat Clients with courtesy, respect and consideration; • Act on complaints and provide services to the best of their ability; • Wear neat and appropriate clothing; and • Be careful not to offend Clients by being sensitive to Clients feelings. • Receive accurate information about HCA and its policy and or its philosophy on Volunteers; • Have reasonable understanding of the lines of authority and accountability; • Be seen as belonging through inclusion at meetings, social functions etc; • Be seen as an individual, deserving of individual support while performing their role; • Receive proper training, initially and on going training; • Know who to turn to with difficulties and problems; • Have work valued by HCA. To regularly receive constructive feedback; • Be trusted with confidential information if it is necessary to carry out their role; • Be covered by Personal Accident Insurance while acting as a HCA Volunteer; • Say “No” when asked to carry out a function or task beyond what they signed up for; • Carry out the role without being exploited; • Be informed of HCA’s policy on reimbursement of Volunteer transportation cost; • Be safe on the job; and • Ask for support when it is needed. • Be reliable; • Arrive on time; • Notify their Coordinator if unavailable or delayed for client appointments, training and support meetings; • Accept all the terms and conditions of the relevant HCA Volunteer Agreement; • Respect confidentiality; • Respect the rights of Clients and other workers or Volunteers in HCA; • Have a non-judgmental approach; • Represent the interests of HCA; • Give feedback and communicate relevant and important information; • Be accountable and to accept evaluation feedback from their Coordinator; • Be committed to the program they are volunteering for; • Acknowledge decisions made by their Coordinator; • Undertake Induction and Training, as appropriate to their role; • Raise any areas of doubt with their Coordinator.