Common use of Client Survey Clause in Contracts

Client Survey. A Service Desk Satisfaction Survey will be electronically distributed as a link associated with the closure notification email. Results of the survey will be distributed to the Client by the 15th day of the following month. Key areas to be covered by the survey are: • Knowledge – DYOPATH’s expertise level and ability to redirect Incident/Service Requests to appropriate personnel; • Professionalism - DYOPATH’s willingness to assist; friendly and courteous; • Timeliness - DYOPATH’s ability to resolve the Incident/Service Request in a timely manner; • Reliability - DYOPATH’s ability to consistently handle the Incident/Service Requests and resolve the Incidents; • Communications - DYOPATH’s ability to communicate effectively and provide all needed information to the Client with status/resolution of the Incident/Service Request. The survey shall allow for comments and the Service Desk will thank respondents for their response. By sending the surveys out electronically, responses will be identified by the Client end user’s e-mail ID, which will allow the Service Desk to follow-up on the client End User’s comments. Each survey question will ask the respondent to select a response rating from 1 to 5, with 5 being the highest rating.

Client Survey. A Service Desk Satisfaction Survey will be electronically distributed as a link associated with the closure notification email. Results of the survey will be distributed to the Client by the 15th day of the following month. Key areas to be covered by the survey are: •  Knowledge – DYOPATH’s expertise level and ability to redirect Incident/Service Requests to appropriate personnel; •  Professionalism - ‐ DYOPATH’s willingness to assist; friendly and courteous; •  Timeliness - ‐ DYOPATH’s ability to resolve the Incident/Service Request in a timely manner; •  Reliability - ‐ DYOPATH’s ability to consistently handle the Incident/Service Requests and resolve the Incidents; •  Communications - ‐ DYOPATH’s ability to communicate effectively and provide all needed information to the Client with status/resolution of the Incident/Service Request. The survey shall allow for comments and the Service Desk will thank respondents for their response. By sending the surveys out electronically, responses will be identified by the Client end user’s e-mail e‐mail ID, which will allow the Service Desk to follow-up follow‐up on the client End User’s comments. Each survey question will ask the respondent to select a response rating from 1 to 5, with 5 being the highest rating.