Client Survey Sample Clauses
The Client Survey clause establishes the requirement for the client to provide feedback or complete a survey regarding the services rendered. Typically, this clause outlines when and how the survey should be completed, such as after project milestones or at the conclusion of the engagement, and may specify the format or platform for submission. Its core function is to ensure the service provider receives structured feedback, which can be used to assess client satisfaction, improve future services, and address any issues promptly.
Client Survey. The Client Examination may be carried out at any time before or after the conclusion of this Client Agreement. If the Client Examination is carried out after the conclusion of this Client Agreement (e.g. due to changes in the Client's situation), BROKR may, at its discretion, decide to suspend the Client's accounts pending the outcome of the Client Examination.
Client Survey. A Service Desk Satisfaction Survey will be electronically distributed as a link associated with the closure notification email. Results of the survey will be distributed to the Client by the 15th day of the following month. Key areas to be covered by the survey are: • Knowledge – DYOPATH’s expertise level and ability to redirect Incident/Service Requests to appropriate personnel; • Professionalism - DYOPATH’s willingness to assist; friendly and courteous; • Timeliness - DYOPATH’s ability to resolve the Incident/Service Request in a timely manner; • Reliability - DYOPATH’s ability to consistently handle the Incident/Service Requests and resolve the Incidents; • Communications - DYOPATH’s ability to communicate effectively and provide all needed information to the Client with status/resolution of the Incident/Service Request. The survey shall allow for comments and the Service Desk will thank respondents for their response. By sending the surveys out electronically, responses will be identified by the Client end user’s e-mail ID, which will allow the Service Desk to follow-up on the client End User’s comments. Each survey question will ask the respondent to select a response rating from 1 to 5, with 5 being the highest rating.
Client Survey. Contractor shall conduct its operation in such a manner so as to reasonably prevent complaints from Licensees of the Facilities regarding the quality of service provided by Contractor. City shall survey Licensees, assessing Contractor’s performance on a scale of “Excellent” to “Poor”, or as amended. Any response of “Fair” or lower, or the equivalent, shall require Contractor to provide a response and/or adjustment to Licensee’s invoice, depending on the circumstances and performance of Contractor, as determined by Director.