Common use of Client Complaints Clause in Contracts

Client Complaints. Any complaints or grievances by the Client concerning the Services provided by Credence shall be communicated in writing by sending an email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Such complaints shall be processed in accordance with the Credence Complaints Policy, a copy of which may be provided on request, and which requires the resolution of any complaints within 30 days. In the event that the Client remains unsatisfied with the resolution provided by Credence, the client may escalate the matter to the Malta Financial Services Authority.