Common use of Client Complaints Clause in Contracts

Client Complaints. The Representative must pay the costs incurred by the Licensor or other persons in the event that costs are incurred to remedy a complaint made by a client in reference to service of the Representative under this Agreement. The Licensor may in its unfettered discretion take such action as it considers necessary to remedy such complaints. In particular the Representative agrees: (a) it is the Representative’s responsibility to indemnify the Licensor and Aussie Pooch under clause 12 in regard to any loss or damage that may arise due to the Representative’s conduct of the Business; (b) any action taken by the Licensor or Aussie Pooch under this clause will be taken on behalf of the Representative and the Representative confirms its granting of authority to the Licensor or Aussie Pooch to take such action; (c) if any amount is to be paid to any Client in settlement of a complaint that amount will be payable by the Representative and in no circumstances will the Licensor or Aussie Pooch be liable to pay any amount to any Client to settle any complaint in regard to the Business or the Representative’s conduct of the Business.