Client Complaints. 17.1. The Company shall maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from the Client and shall keep a record of each complaint and the measures taken for its resolution or handling. Notwithstanding the above, the Client reserves the right to proceed with legal action against the Company. 17.2. The Parties agree to make every reasonable effort for resolving any disputes between them before commencing any litigation proceedings.
Appears in 3 contracts
Sources: Client Agreement, Client Agreement, Client Agreement
Client Complaints. 17.1. 13.1 The Company shall maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from the Client and shall keep a record of each complaint and the measures taken for its resolution or handling. Notwithstanding the above, the Client reserves the right to proceed with legal action against the Company.
17.2. 13.2 The Parties agree to make every reasonable effort for resolving any disputes between them before commencing any litigation proceedings.
Appears in 1 contract
Sources: Service Agreement
Client Complaints. 17.1. The Company shall maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from the Client and shall to keep a record of each complaint and the measures taken for its resolution or handling. Notwithstanding the above, the Client reserves the right to proceed with legal action against the Company.
17.2. The Parties agree to make every reasonable effort for resolving any disputes between them before commencing any litigation proceedings.
Appears in 1 contract