Client Complaints. 8.1 You agree consumers have access via your AFS licensee to internal dispute resolution (IDR) processes and an appropriate external dispute resolution (EDR) scheme for any breaches of the FPA Professional Ongoing Fees Code resulting in direct financial loss. 8.2 You agree to notify us within 21 business days of becoming aware of any dispute or complaint by a client or former client in relation to an ongoing fee agreement to which the FPA Professional Ongoing Fees Code applies or applied.
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Sources: Fpa Professional Ongoing Fees Code Participating Member Registration Agreement, Fpa Professional Ongoing Fees Code Participating Member Registration Agreement