ClassLink Technical Services Sample Clauses

ClassLink Technical Services. 3.1 The purpose of technical services within this SLA is to ensure the usability of such that the software works as intended by ClassLink.
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ClassLink Technical Services. The purpose of technical services within this SLA is to ensure the usability of such that the software works as intended by ClassLink. The following technical services are the responsibility of ClassLink. Troubleshoot access to ClassLink from any device, browser, native app (iOS, Android, Universal Windows App) Creation of new single sign-on connectors Assistance with making settings changes in ClassLink Management Console, or any ClassLink module Continuous system diagnostic monitoring Ensure all ClassLink systems function properly Development and installation of periodic software updates and enhancements Data backup Disaster/data recovery ClassLink responsibilities in support of this SLA also include: Meeting response times associated with service related incidents. Appropriate notification to Customer for all scheduled maintenance. Changes to services will be communicated and documented to Customer. ClassLink, at its discretion, may contact users directly to investigate and resolve software performance issues. Initial and additional ongoing training for Customer key technology staff. Initial and additional ongoing training for Customer key instructional staff. The following services are outside the scope of this SLA and are available for purchase separately. Onsite assistance Response Times The following provides relevant details on technical service availability. ClassLink Help Desk telephone support is available from 7am to 8pm Eastern, Monday through Friday, except ClassLink observed holidays. ClassLink provides the following methods of accessing technical services: Toll-free telephone technical support at 888-963-7550 Monitored support case system (online helpdesk ticket system) Monitored email request for support at xxxxxxxx@xxxxxxxxx.xxx Monitored Twitter posts and direct messages at @classlinkhelp and @classlink In support of services outlined in this SLA, ClassLink will respond to service related incidents and/or requests submitted and prioritized by the Customer within the following time frames: 0-2 hours (during business hours) for issues classified as high priority. Within 24 hours for issues classified as medium priority. Within 3 working days for issues classified as low priority. Customer Requirements Customer responsibilities and/or requirements in support of this SLA include: Reasonable availability of Customer representative(s) when resolving a service related incident or request. Proactive communication of necessary information to assi...
Sample 1

Related to ClassLink Technical Services

  • Technical Services Party B will provide technical services and training to Party A, taking advantage of Party B’s advanced network, website and multimedia technologies to improve Party A’s system integration. Such technical services shall include:

  • Geotechnical Services Engineer will obtain all necessary subsurface investigations, tests, reports, and perform related surveys.

  • Surgical Services All necessary procedures for extractions and other surgical procedures normally performed by a dentist.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Paramedical Services Services of the following registered/certified practitioners up to the maximums shown on the "Summary of Benefits" pages:

  • Anesthesia Services This plan covers general and local anesthesia services received from an anesthesiologist when the surgical procedure is a covered healthcare service. This plan covers office visits or office consultations with an anesthesiologist when provided prior to a scheduled covered surgical procedure.

  • Marketing Services The Manager shall provide advice and assistance in the marketing of the Vessels, including the identification of potential customers, identification of Vessels available for charter opportunities and preparation of bids.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Medical Services We do not Cover medical services or dental services that are medical in nature, including any Hospital charges or prescription drug charges.

  • ROYALTIES AND FEES FOR TECHNICAL SERVICES 1. Royalties and fees for technical services arising in a Contracting State and paid to a resident of the other Contracting State may be taxed in that other State.

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