CHARGEBACK POLICY. Chargebacks occur when a credit card provider requests that Travel Light by Viridian returns monies on a transaction which a Member disputes or claims is fraudulent. Travel Light by Viridian recognises that chargebacks can happen for a variety of valid reasons. However, if I make a credit card payment through Travel Light by Viridian with respect of a Member Fee or booking, and later dispute the legitimate charge by raising a chargeback without merit (as determined by Travel Light by Viridian acting reasonably), whether fraudulently or otherwise, Travel Light by Viridian may take steps to recover any charges resulting from the chargeback directly from me. Unmerited chargebacks include, but are not limited to (i) disputing a charge made in accordance with the cancellation policy, (ii) disputing a Membership Fee after access to the Website has been provided, (iii) disputing a charge made in respect of the rental in which a Member fails to make reasonable efforts to work with Travel Light by Viridian or the Member Benefit Provider to resolve any issues, (iv) requesting a chargeback without a legitimate reason and/or (v) failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request. I understand that Travel Light by Viridian takes a zero tolerance approach to chargeback fraud. In the event of any unmerited chargeback requests, it reserves the right to recover monies by any legitimate means available to it, including using a third-party debt collection agency or any other lawful means to recover funds.
Appears in 1 contract
Sources: Member Agreement
CHARGEBACK POLICY. Chargebacks occur when a credit card provider requests that Travel Light by Viridian returns monies on a transaction which a Member disputes or claims is fraudulent. Travel Light by Viridian recognises recognizes that chargebacks can happen for a variety of valid reasons. However, if I make a credit card payment through Travel Light by Viridian with respect of a Member Fee or booking, and later dispute the legitimate charge by raising a chargeback without merit (as determined by in Travel Light by Viridian acting reasonablyViridian’s sole discretion), whether fraudulently or otherwise, Travel Light by Viridian may take steps to recover any charges resulting from the chargeback directly from me. Unmerited chargebacks include, but are not limited to
(i) disputing a charge made in accordance with the cancellation policy, (ii) disputing a Membership Fee after access to the Website has been provided, (iii) disputing a charge made in respect of the rental in which a Member fails to make reasonable efforts to work with Travel Light by Viridian or the Member Benefit Provider to resolve any issues, (iv) requesting a chargeback without a legitimate reason and/or (v) failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request. I understand that Travel Light by Viridian takes a zero tolerance approach to chargeback fraud. In the event of any unmerited chargeback requests, it reserves the right to recover monies by any legitimate means available to it, including using a third-party debt collection agency or any other lawful means to recover funds.
Appears in 1 contract
Sources: Travel Light Member Agreement