CHARGEBACK POLICY Sample Clauses
A Chargeback Policy clause defines the rules and procedures for handling disputed transactions where a customer requests a reversal of payment, typically through their bank or credit card provider. This clause outlines the circumstances under which chargebacks may be initiated, the documentation required from both parties, and the process for resolving such disputes. By establishing clear guidelines, the clause helps prevent misunderstandings, allocates responsibility for fraudulent or unauthorized charges, and protects both the business and its customers from financial loss due to improper chargebacks.
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CHARGEBACK POLICY. 23.1 All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf will be fully pursued in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
23.2 The Company has systems installed to monitor fraudulent activities and any transactions that are detected are immediately cancelled along with any orders associated with the transaction. The Company has at its disposal a database of black listed users to prevent any possible fraudulent activity through its trading platform.
23.3 Any chargebacks made to the Company will be regarded as fraudulent if no attempt is made by the client to help solve any issues related to a deposit. All unnecessary chargebacks result in costs for the Company and therefore:
(a) When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as ‘Pending’ and frauddetection checks will be performed during this time. Access to the Client’s account will also be temporarily prohibited in order to reduce the Client’s exposure to risk.
(b) All reviews are generally completed within four business days; however, it may take longer for those deposits posing a potentially higher risk as more extensive fraud detection checks will be performed by the Company’s compliance department. As a backup precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk. In addition, it is at the Company’s sole discretion to close any (and all) of the Client accounts with the Company in such cases. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/or account.
(c) Any charges that are made against the Company and result as inconclusive will be passed to a third party agency for collection and the appropriate credit bureaus will be informed of the Client’s actions, leading to the Client’s credit rating being affected for a minimum period of 7 years. Once the case reaches this stage, no settlement of the Client debt will be accepted, the Company will only accept full payment. The Company’s and/or the Client’s local police department will also be informed and all necessary action wil...
CHARGEBACK POLICY. 21.1. The Company reserves the right to charge a research fee of 150 Euros (one hundred fifty euros) if a chargeback is placed with the Client’s Credit Card Company (either intentionally or unintentionally) for any deposit made to your account. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from the Company’s merchant provider.
21.2. All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf can be pursuit in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
21.3. Any chargebacks made to against the Company will be regarded as fraudulent if no attempt is made by the Client to help resolve any issues related to the deposit. All unnecessary chargebacks result in costs for the Company and therefore:
21.3.1. When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as “Pending” and fraud detection checks will be performed during this time. Access to your account will also be temporarily prohibited in order to reduce your exposure to risk.
21.3.2. All reviews are generally competed within (4) to (6) hours; however, it may take longer for those deposits as they are posing a high risk and more extensive fraud detection checks will be performed by the Company’s
CHARGEBACK POLICY. 31.1. If we receive, for any reason, a dispute, claim, and/or chargeback from your credit card issuer or any other payment method you use, you acknowledge that we have the right to:
31.1.1. immediately close any and all of your open Transactions whether at a loss or a profit and liquidate your Trading Account with or without any notice; and/or
31.1.2. immediately place restrictions on your trading account with or without any notice, including: i) the restriction on making deposits using any payment method to your trading account, even in cases of margin alert(s), ii) the restriction on requesting withdrawals from your trading account, and iii) the restriction on opening new positions on the trading platform; the duration of the restrictions will be set at the HYCM’s discretion;
31.1.3. terminate the Client Agreement in accordance with Clause 17 of this Agreement.
31.2. The Company will not be held liable for any loss, cost or charge incurred resulting directly or indirectly from the exercise of our right to place restrictions on your trading account as provided in this section of this Agreement. You further agree that the exercise of our right under section 21 of this Agreement does not affect, diminish, influence or alter in any way our rights to make Margin Calls under this Agreement.
CHARGEBACK POLICY. 22.1 The Company reserves the right to charge a fee “chargeback fee” if a chargeback is placed with your credit card company (either intentionally or unintentionally) for any deposit made to your account. The chargeback fee will be comprised of the “administration fee” of €50.00 (Fifty Euros) and the fee of €250.00 (Two Hundred Fifty Euros) to cover all further investigation expenses. In case of pre-arbitration, additional fees may apply from the card processor. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from our merchant provider.
22.2 All fraud including credit card fraud will not be accepted by the company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on our behalf will be fully pursued in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income. If we receive, for any reason, a dispute, claim, and/or chargeback from your credit card issuer or any other payment method you use, you acknowledge that we have the right to take any of the following measures, depending on each case:
a) immediately close any and all of your open Transactions whether at a loss or a profit and debit your Trading Account in accordance with Section 24, with or without any notice; b) and/or immediately place restrictions on your Trading Account with or without any notice, including:
i) the restriction on making deposits using any payment method to your Trading Account, even in cases of margin alert(s),
ii) the restriction on requesting withdrawals from your Trading Account, and
iii) the restriction on opening new positions on the Trading Platform; the duration of the restrictions will be set at the Company’s discretion;
CHARGEBACK POLICY. All references to a “chargeback” refer to a reversal of a credit/debit card charge. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact Veo for payment. You agree to immediately contact Veo if You feel that Your credit/debit card was used fraudulently in connection with the Services. You agree to repay Veo all costs and expenses incurred as a result of any chargeback your file. YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT/DEBIT CARD BY Veo IN CONNECTION WITH THE SERVICES AND PURSUANT TO THIS AGREEMENT. IF YOU CHARGEBACK A CREDIT/DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU, YOU AGREE THAT Veo MAY RECOVER THE AMOUNT OF THE CHARGEBACK, IN ADDITION ANY CHARGEBACK FEES LEVIED BY A PAYMENT SERVICE PROVIDER, BY ANY MEANS DEEMED NECESSARY, INCLUDING BUT NOT LIMITED TO RECHARGING YOUR CREDIT/DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.
CHARGEBACK POLICY. 19.1. If you place a chargeback with your credit card (on purpose or by mistake) for any deposit you made in your Account with Company, we reserve the right not to consider withdrawal request until proceeding of challenge the chargeback has been completed. Dispute resolution of chargeback challenge takes 120 days since the report has been submitted under MasterCard and Visa rules.
19.2. We do not tolerate credit card fraud, and all fraud, without exception, will be prosecuted through criminal proceedings in your local jurisdiction to the fullest extent of the law. In addition, we will pursue civil legal action in your local jurisdiction seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
19.3. We employ advanced risk modelling to detect fraudulent transaction clues across our Services. Fraudulent transactions are immediately cancelled after being detected. Any active Orders associated with the same fraudulent credit card will also be cancelled immediately. We also actively leverage external, cross-industry resources –such as worldwide fraud blacklists –to prevent fraudulent users from accessing our Online Trading Facility in the first place.
19.4. We consider credit card charge backs to be fraudulent if you make no reasonable effort to work with us to resolve any problems with your deposit. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but also cost us money, therefore:
19.4.1. when we detect questionable activity related to a deposit that is being made in an Account, we will mark the deposit with a “customer review in progress” status and perform fraud detection checks on the deposit to reduce your exposure to risk; during this time, you won’t be able to access your Account.
19.4.2. In general, we complete reviews within four (4) to six (6) hours; certain deposits posing a higher potential risk may require more time, however, as our Compliance Department performs even more extensive fraud detection checks. We may also contact you directly as a backup precaution. If we determine that a deposit is high-risk or doesn’t comply with our Compliance and risk Policies, the deposit will immediately be cancelled and the funds will immediately be refunded to the credit card from which the deposit was initially made. Furthermore, in such instances, we reserve the right, at our sole discretion, to c...
CHARGEBACK POLICY. 31.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D research fee´in order to conclude the investigation.
31.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
31.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading.
31.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures:
(a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud detection checks will be performed during this time. Access to the Client¶Vaccount will be temporarily prohibited in order to reduce the Client¶Vexposure to risk.
(b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account.
(c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative proce...
CHARGEBACK POLICY. Any additional costs, damages, charges, etc. that are incurred by ITT Enidine due to Supplier non-performance in either delivery or quality may be charged to Supplier. These include but are not limited to:
(a) Premium freight cost on inbound to ITT Enidine due to Supplier delayed delivery
(b) Premium freight cost outbound to ITT Enidine due to Supplier delayed delivery
(c) Labor hours incurred by ITT Enidine to recover downtime in scheduled production due to delivery or quality issues.
(d) Customer costs, damages, charges, etc. incurred by ITT Enidine as a direct result of Supplier delivery or quality failure
(e) Cost incurred due to over shipment (storage, return ship), mismatched shipping documents and parts identification.
(f) Freight to return the goods to Supplier, any requested disposal or other costs associated to rejected parts will be for account of Supplier at ITT’s discretion
(g) An Administrative fee of $250 may also be assessed in addition to the above, for quality rejections and or logistics discrepancies, including missing documentation.
(h) ITT Enidine may also charge $500 for each request for use of deviant material (“use as is” or Supplier waiver of deviation)
CHARGEBACK POLICY. Chargebacks occur when a credit card provider requests that Travel Light by Viridian returns monies on a transaction which a Member disputes or claims is fraudulent. Travel Light by Viridian recognises that chargebacks can happen for a variety of valid reasons. However, if I make a credit card payment through Travel Light by Viridian with respect of a Member Fee or booking, and later dispute the legitimate charge by raising a chargeback without merit (as determined by Travel Light by Viridian acting reasonably), whether fraudulently or otherwise, Travel Light by Viridian may take steps to recover any charges resulting from the chargeback directly from me. Unmerited chargebacks include, but are not limited to
(i) disputing a charge made in accordance with the cancellation policy, (ii) disputing a Membership Fee after access to the Website has been provided, (iii) disputing a charge made in respect of the rental in which a Member fails to make reasonable efforts to work with Travel Light by Viridian or the Member Benefit Provider to resolve any issues, (iv) requesting a chargeback without a legitimate reason and/or (v) failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request. I understand that Travel Light by Viridian takes a zero tolerance approach to chargeback fraud. In the event of any unmerited chargeback requests, it reserves the right to recover monies by any legitimate means available to it, including using a third-party debt collection agency or any other lawful means to recover funds.
CHARGEBACK POLICY. All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on the Site. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us, and we will gladly issue it. If you feel that your credit/debit card was used fraudulently on any of the Sites, please contact us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ for immediate resolution.