Common use of Change Request Process Clause in Contracts

Change Request Process. 10.1 Any material change to the Services that may be requested by the Customer (the “Change(s)”) shall be dealt with in accordance with the Change Request procedure below: i. the Customer will provide ▇▇▇▇ with a written request detailing the proposed Change (the “Change Request”). ii. If ▇▇▇▇ is satisfied to proceed, it will provide the Customer with a response detailing the implications of the proposed Change and a breakdown of the associated costs. iii. the Customer must then notify ▇▇▇▇ within thirty (30) Business Days if it wants to proceed with the Change whereby ▇▇▇▇ will commence the associated work. 10.2 The Change Request will be incorporated and amend the original SOW(s). ▇▇▇▇ will not be liable for any inadequate Customer requirements and additional costs will be charged on time and materials basis. 10.3 ▇▇▇▇ may, at its discretion, charge for the time it spends assessing a Change Request or SOW from the Customer on a time and materials basis.