Common use of Catastrophic Outage Clause in Contracts

Catastrophic Outage. 2 (CAT 2) (M-S) SLA Name: Catastrophic Outage 2 (CAT 2) Definition: A total failure of a service type in a central office (or equivalent facility), other than access, that results in a CALNET 3 service failure. Or, a backbone failure or failure of any part of the equipment associated with the backbone that causes a CALNET 3 service failure.

Catastrophic Outage. 2 (CAT 2) (M-S) SLA Name: Catastrophic Outage 2 (CAT 2) Definition: A total failure of a service type in a central office (or equivalent facility), other than access, that results in a CALNET 3 service failure. Or, a backbone failure or failure Failure of any part of the equipment associated with the backbone NBCC architecture components (hardware, software, interconnection of components) based on a common cause that causes results in a CALNET 3 contact center service failurefeature failure at more than one (1) contact center location.

Catastrophic Outage. 2 (CAT 2) (M-S) SLA Name: Catastrophic Outage 2 (CAT 2) Definition: A total • Any service affecting failure of a service type in a central office the Contractor’s (or equivalent facility), other than access, that results in a CALNET 3 service failure. Or, a backbone failure Subcontractor’s or failure of any part of the equipment associated with the backbone that causes a CALNET 3 service failureAffiliate’s) edge network equipment.

Catastrophic Outage. 2 (CAT 2) (M-M S) SLA Name: Catastrophic Outage 2 (CAT 2) Definition: A total • Service affecting failure of a service type any part of the equipment in a central office (or equivalent facility)the toll-fee providers point of presence, other than access, that results in a CALNET 3 service failure. Or, a backbone failure or failure of any part of the equipment associated with the backbone that causes a CALNET 3 service failure.