Common use of Case Manager Clause in Contracts

Case Manager. Case Manager - the primary service coordinator for families assessed to receive non- County services. The Contractor will supervise and train the Case Managers to work with children and families. Case Managers will perform the following activities, including but not limited to: ▪ Assume all case management duties for Path 1 & Path 2 families utilizing the Family Connections model as described in Exhibit A.III. ▪ Follow DR process as described in Attachment I. ▪ Re-refer clients to CFS Hotline, as appropriate. ▪ Visit the client and conduct standardized Path One family assessments using pre- Family Assessment Form (FAF). As indicated in the Family Connections model, develop individualized, outcome-driven service plans. ▪ Work jointly with SWs to conduct standardized Path Two family assessments using pre-FAF. SW will conduct assessment including safety, risk and protective capacity using CAT. Contractor will develop outcome-driven, individualized service plans as indicated in the Family Connections model. ▪ Engage families in services through a strength-based working relationship by meeting with families in their homes once a week for 1 – 1.5 hours. ▪ Provide family support and informational services (i.e., home-teaching, motivational support, parent education, coaching, supportive problem solving, when appropriate, linkages to drug and alcohol treatment programs and domestic violence services, etc.). ▪ Assist in coordinating transportation to appointments, meetings, and classes. Provide at least one ride for each family, as well as bus tokens and taxi vouchers as needed. ▪ Conduct reassessments after 90 days. Contractor will determine if case needs to continue for another 90 days. ▪ Update service plan. ▪ Close cases as appropriate, conducting post-FAF at time of closure. ▪ Develop and maintain case files in the secure, web-based ETO system containing assessment information, case plan, and record of contacts with clients. ▪ Track and monitor case activities through the life of a case and case closure. ▪ Maintain up-to-date case records in ETO system. Provide up-to-date case information to CFS, when requested. ▪ Provide services to a caseload of at least 10-15 open cases per month per Case Manager. ▪ Maintain knowledge of community services including referral and qualification requirements. ▪ Identify, establish, and link families to services and resources including on-site services as well as neighborhood-based services. ▪ Collaborate with FRCs and consult with staff when clinical expertise is needed in development of service plans. ▪ Attend weekly case consultation and work closely with FRC staff to coordinate case plans. ▪ Participate in community outreach activities. ▪ Participate in regular MDTs, FSST meetings, individual supervision sessions and other meetings as appropriate. ▪ Identify and invite additional parties to FSSTs. ▪ Complete the Family Connections case management training and all County- provided training related to DR, as determined by the County, such as the Community Worker curriculum, DR process, MDT and Mandated Reporter Training (MRT). ▪ Participate in on-going training activities, as required by the County. ▪ Perform other duties as assigned. Intake Worker will perform the following activities, including but not limited to: ▪ When needed, perform duties of a case manager (see Case Manager description) and carry a partial caseload. ▪ Provide assistance to case managers to support family service plans/goals. ▪ Serve as the single point of entry for all referrals made by CFS and assign referrals to ▪ Case Managers. ▪ When assigning cases, primary consideration will be given to cultural and linguistic needs of the family. ▪ Assist in coordinating intake and assignment of path 1 and 2 referrals as described in the DR process. ▪ Maintain and improve community resource databases for case management use. ▪ Maintain knowledge of community services including referral and qualification requirements. ▪ Participate in agency and County meetings, as required ▪ Attend trainings, as required.

Case Manager. Case Manager - the primary service coordinator for families assessed to receive non- non-County services. The Contractor will supervise and train the Case Managers to work with children and families. Case Managers will perform the following activities, including but not limited to: ▪ Assume all case management duties for Path 1 & Path 2 families utilizing the Family Connections model as described in Exhibit A.III. ▪ Follow DR process as described in Attachment I. ▪ Re-refer clients to CFS Hotline, as appropriate. ▪ Visit the client and conduct standardized Path One family assessments using pre- pre-Family Assessment Form (FAF). As indicated in the Family Connections model, develop individualized, outcome-driven service plans. ▪ Work jointly with SWs to conduct standardized Path Two family assessments using pre-pre- FAF. SW will conduct assessment including safety, risk and protective capacity using CAT. Contractor will develop outcome-driven, individualized service plans as indicated in the Family Connections model. ▪ Engage families in services through a strength-based working relationship by meeting with families in their homes once a week for 1 – 1.5 hours. ▪ Provide family support and informational services (i.e., home-teaching, motivational support, parent education, coaching, supportive problem solving, when appropriate, linkages to drug and alcohol treatment programs and domestic violence services, etc.). ▪ Assist in coordinating transportation to appointments, meetings, and classes. Provide at least one ride for each family, as well as bus tokens and taxi vouchers as needed. ▪ Conduct reassessments after 90 days. Contractor will determine if case needs to continue for another 90 days. ▪ Update service plan. ▪ Close cases as appropriate, conducting post-FAF at time of closure. ▪ Develop and maintain case files in the secure, web-based ETO system containing assessment information, case plan, and record of contacts with clients. ▪ Track and monitor case activities through the life of a case and case closure. ▪ Maintain up-to-date case records in ETO system. Provide up-to-date case information to CFS, when requested. ▪ Provide services to a caseload of at least 10-15 open cases per month per Case Manager. ▪ Maintain knowledge of community services including referral and qualification requirements. ▪ Identify, establish, and link families to services and resources including on-site services as well as neighborhood-based services. ▪ Collaborate with FRCs and consult with staff when clinical expertise is needed in development of service plans. ▪ Attend weekly case consultation and work closely with FRC staff to coordinate case plans. ▪ Participate in community outreach activities. ▪ Participate in regular MDTs, FSST meetings, individual supervision sessions and other meetings as appropriate. ▪ Identify and invite additional parties to FSSTs. ▪ Complete the Family Connections case management training and all County- County-provided training related to DR, as determined by the County, such as the Community Worker curriculum, DR process, MDT and Mandated Reporter Training (MRT). ▪ Participate in on-going training activities, as required by the County. ▪ Perform other duties as assigned. Intake Worker will perform the following activities, including but not limited to: ▪ When needed, perform duties of a case manager (see Case Manager description) and carry a partial caseload. ▪ Provide assistance to case managers to support family service plans/goals. ▪ Serve as the single point of entry for all referrals made by CFS and assign referrals to ▪ Case Managers. ▪ When assigning cases, primary consideration will be given to cultural and linguistic needs of the family. ▪ Assist in coordinating intake and assignment of path 1 and 2 referrals as described in the DR process. ▪ Maintain and improve community resource databases for case management use. ▪ Maintain knowledge of community services including referral and qualification requirements. ▪ Participate in agency and County meetings, as required ▪ Attend trainings, as required.