Call Back Services Sample Clauses
The Call Back Services clause defines the terms under which a service provider will return calls to clients or customers as part of their service offering. Typically, this clause outlines the expected response time for returning calls, the hours during which call back services are available, and any limitations or conditions that may apply, such as the types of inquiries eligible for a call back. Its core practical function is to set clear expectations for communication, ensuring clients know when and how they can expect to be contacted, thereby improving service reliability and customer satisfaction.
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Call Back Services. 2.5.1 When authorized, an employee will be paid at the overtime rate of not less than two (2) hours for any assignment when called back into the worksite or one (1) hour for any assignment when called (excluding calls that offer work assignments).
2.5.2 Overtime required of an employee immediately before or after regular hours will not be covered by the two (2) hours.
2.5.3 Two (2) hours work may be required if not for the matter for which the call was made, then for other work needing attention.
Call Back Services. Should the Contractor fail to provide any of the specified services in the prescribed manner, the State may call the Contractor to provide Emergency COVID-19 Biological Cleaning services within 24 hours, unless otherwise specified, at no additional cost to the State.
Call Back Services. All work shall be under warranty for thirty (30) days from date of completed repair. Time and costs for call backs to previous repairs under warranty shall be borne by the Contractor.