Call Answer Timeliness. At least eighty percent (80%) of calls Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarter received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section 260B.)
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Call Answer Timeliness. At least eighty percent (80%) of calls Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each quarter received by the Five thousand dollars CONTRACTOR’S customer service (during operating hours) during the ($5,000) for each measurement period were answered by a live voice within thirty (30) seconds. (See Section 260B.)percentage point for
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