Calculation of Actual Technical Helpdesk Availability Sample Clauses

The "Calculation of Actual Technical Helpdesk Availability" clause defines how the operational uptime of a technical helpdesk is measured over a specified period. It typically outlines the formula or method for determining the percentage of time the helpdesk is accessible to users, factoring in scheduled maintenance, outages, and any exceptions agreed upon in the contract. This clause ensures both parties have a clear, objective standard for evaluating service performance, helping to prevent disputes and set expectations regarding support reliability.
Calculation of Actual Technical Helpdesk Availability. The actual Technical Helpdesk Availability (HA) during the scheduled service times set forth in Clause 1.2 will be calculated for each calendar month according to the following formula: ( # Successful Calls ) HA = 100%* (1- _________________________ ) ( # Total Number of Calls ) Variable Description HA actual Availability of the Technical Helpdesk in percent in respective month #Successful Calls Number of calls taken by the Technical Helpdesk agents in the respective month #Total Number of Calls Total Number of calls to the Technical Helpdesk in the respective month
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Calculation of Actual Technical Helpdesk Availability. The actual availability of the Technical Helpdesk during the scheduled service times set forth in Section 1.2 will be calculated for each calendar month according to the following formula: ( #Successful Calls ) HA = 100%*(----------------------- ) ( #Total Number of Calls ) ----------------------------------------------------------------------- Variable Description ----------------------------------------------------------------------- HA Actual availability of the Technical Helpdesk in percent in respective month ----------------------------------------------------------------------- #Successful Calls Number of calls taken by the Technical Helpdesk agents in the respective month ----------------------------------------------------------------------- #Total Number of Calls Total Number of calls to the Technical Helpdesk in the respective month -----------------------------------------------------------------------
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Calculation of Actual Technical Helpdesk Availability. The actual availability of the Technical Helpdesk during the scheduled service times set forth in Section 1.2 will be calculated for each calendar month according to the following formula:
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Related to Calculation of Actual Technical Helpdesk Availability

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Availability of Earnings Statements The Company shall make generally available to holders of its securities as soon as may be practicable but in no event later than the last day of the fifteenth (15th) full calendar month following the calendar quarter in which the most recent effective date occurs in accordance with Rule 158 of the Rules and Regulations, an earnings statement (which need not be audited but shall be in reasonable detail) for a period of twelve (12) months ended commencing after the effective date, and satisfying the provisions of Section 11(a) of the Act (including Rule 158 of the Rules and Regulations).

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.