Browser Security. HFCU requires the use of a secure browser to protect you while you access your account online. Secure browsers have a high level or protection, allowing your information to be encrypted when passed through the website to HFCU. For these reasons, only more recent browser versions of the following are permitted to be used when logging into eBranch: • Google Chrome • Firefox • Safari (macOS only) • Edge (Windows only) Hours of Access eBranch is available for member convenience twenty-four hours per day. Members will be notified of planned and unplanned maintenance/downtime as soon as practical. Account Opening When an account is applied for online, it is important for each member, as well as HFCU, to make sure that we have correct and complete information, and that the information is verified and protected. We take protecting your information very seriously. Increased regulatory procedures have added information-gathering requirements for financial institutions. These are set in order to protect everyone and keep the financial system safe and secure. Ongoing advances in technology mean that we are constantly upgrading systems and securities to keep member information safe and secure. User IDs & Passwords In order to access certain systems, as well as all functionalities on eBranch, you will need to use a user name and password. This information may either be provided for you or you will be allowed to choose your own. There are rules in place about the length and allowable characters for both of these items in order to make both your user name and password difficult to guess. The use of a user ID and password are designed to protect you by confirming your identity, and should be kept confidential. HFCU employees do not have access to your password, nor can they manually create a password for you. When resetting a password, HFCU employees will be sending you notification of a temporary password that is system generated. After logging in with that temporary password, you will be prompted to reset your password. It is very important that you do not share your password with anyone or allow a computer to save or remember your password, especially if you are utilizing a computer with public or shared access. You will be prompted every (# timeframe) to update/reset your password. This is for your protection and security.
Appears in 2 contracts
Samples: www.hfcuvt.com, www.hfcuvt.com
Browser Security. HFCU requires the use of a secure browser to protect you while you access your account online. Secure browsers have a high level or protection, allowing your information to be encrypted when passed through the website to HFCU. For these reasons, only more recent browser versions of the following are permitted to be used when logging into eBranch: • Google Chrome • Firefox • Safari (macOS only) • Edge (Windows only) Hours of Access eBranch is available for member convenience twenty-four hours per day. Members will be notified of planned and unplanned maintenance/downtime as soon as practical. Account Opening When an account is applied for online, it is important for each member, as well as HFCU, to make sure that we have correct and complete information, and that the information is verified and protected. We take protecting your information very seriously. Increased regulatory procedures have added information-gathering requirements for financial institutions. These are set in order to protect everyone and keep the financial system safe and secure. Ongoing advances in technology mean that we are constantly upgrading systems and securities to keep member information safe and secure. User IDs & Passwords In order to access certain systems, as well as all functionalities on eBranch, you will need to use a user name and password. This information may either be provided for you or you will be allowed to choose your own. There are rules in place about the length and allowable characters for both of these items in order to make both your user name and password difficult to guess. The use of a user ID name and password are designed to protect you by confirming your identity, and should be kept confidential. HFCU employees do not have access to your password, nor can they manually create a password for you. When resetting a password, HFCU employees will be sending you notification of a temporary password that is system generated. After logging in with that temporary password, you will be prompted to reset your password. It is very important that you do not share your password with anyone or allow a computer to save or remember your password, especially if you are utilizing a computer with public or shared access. You will be prompted every (# timeframe) to update/reset your password. This is for your protection and security. Sub-Users You are responsible for the actions, transactions, and use of any sub-user you create on your account. HFCU will only reset passwords for sub-users and will not provide account information or any online banking information to any sub-user that is not an account owner or signer. Authentication You will be asked to validate your identity through a one-time security code via a SMS message, email, or calling the Call Center the first time you sign into eBranch or in the event you log in from a device that is not recognized or has not been used before. Other high-risk events, such as setting up an external account, may also require a verification code to be entered. Once you are established as an eBranch user, you will also be able to set up and utilize Google Authenticator for this purpose. Secure Messages Most email is not secure and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information via email to us from your own email, from the website under the “Contact Us” area, or through the public-facing chat on our website. Secure messaging can be sent after logging in to eBranch and going to the message center found by clicking on the envelope in the upper right-hand corner. Additionally, you can securely upload large files and documents to the Business Services department through our ShareFile service. Locked Out After three attempts to enter into a user’s account by trying to guess a user name or password, HFCU will lock your online account and your ability to reset your password. If you do this accidentally, you will need to reach out to the Call Center at 000.000.0000 and ask them to unlock our account and reset your password. Automatic Log Out A timeout feature is enabled. Members will be logged out of their current session after a 15 minute period of inactivity.
Appears in 2 contracts
Samples: Business Ebranch Agreement, Business Ebranch Agreement
