Common use of Billable Services Clause in Contracts

Billable Services. sole discretion, may terminate the Agreement if Customer fails to make required upgrades by the CenturyLink-required deadlines. The following Billable Services may be performed by CenturyLink for an additional charge upon Customer’s request: (1) Performing Customer-specified moves, adds, and changes to Equipment, including, but not limited to adding or removing accessories, attachments or other devices, or moving or relocating the Equipment (with all purchases under this section subject to the Equipment Sales Product Annex); (2) Troubleshooting Software or hardware issues caused by products, provided by parties other than CenturyLink, that are attached to or otherwise integrated into the Equipment and are not otherwise covered by this Agreement, including resolving voice over data issues resulting from variation of network traffic patterns following initial installation or the addition of non-CenturyLink approved voice over data design equipment by Customer to its network; (3) Performing Customer-requested Software changes such as scripting or other customized application development; (4) Installing any hardware upgrade or Software Major Release, including any hardware upgrade required to run upgraded Software; (5) Repairing or replacing parts or materials associated with Equipment and consumed in the ordinary course of business; (6) Repairing or replacing parts, materials, or software lost, stolen, or damaged through circumstances outside CenturyLink’s control, including but not limited to accident, negligence, abuse, misuse, and failure of electrical power, air conditioning or humidity control, riot or other civil disturbance, strike or other labor trouble, sabotage, fire, flood, lightning or electrical storms, or other act of God, Customer or persons other than CenturyLink or its authorized contractors; (7) Dispatches to Customer's site for incomplete service calls through no fault of CenturyLink including, but not limited to, Customer’s failure to provide access to the CenturyLink representative. Customer will be charged a Service Charge plus one hour of labor at CenturyLink's then-current Centurion labor rates; (8) Performing other maintenance except as provided in this Agreement; or (9) Changes to the configuration of the covered Equipment that provide new functionality, usability or appearance to the Equipment.

Billable Services. sole discretion, may terminate the Agreement if Customer fails to make required upgrades by the CenturyLink-required deadlines. A. The following Billable Services may be performed by CenturyLink Sprint for an additional charge upon Customer’s request: (1) Performing Customer-specified moves, adds, and changes to Equipment, including, but not limited to adding or removing accessories, attachments or other devices, or moving or relocating the Equipment (with all purchases under this section subject to the Equipment Sales Product Annex); (2) Troubleshooting Software or hardware issues caused by products, provided by parties other than CenturyLinkSprint, that are attached to or otherwise integrated into the Equipment and are not otherwise covered by this Agreement, including resolving voice over data issues resulting from variation of network traffic patterns following initial installation or the addition of non-CenturyLink Sprint approved voice over data design equipment by Customer to its network; (3) Performing Customer-requested Software changes such as scripting or other customized application development; (4) Installing any hardware upgrade or Software Major Release, including any hardware upgrade required to run upgraded Software; (5) Repairing or replacing parts or materials associated with Equipment and consumed in the ordinary course of business; (6) Repairing or replacing parts, materials, or software lost, stolen, or damaged through circumstances outside CenturyLinkSprint’s control, including but not limited to accident, negligence, abuse, misuse, and failure of electrical power, air conditioning or humidity control, riot or other civil disturbance, strike or other labor trouble, sabotage, fire, flood, lightning or electrical storms, or other act of God, Customer or persons other than CenturyLink Sprint or its authorized contractors; (7) Dispatches to Customer's site for incomplete service calls through no fault of CenturyLink Sprint including, but not limited to, Customer’s failure to provide access to the CenturyLink Sprint representative. Customer will be charged a Service Charge plus one hour of labor at CenturyLinkSprint's then-current Centurion labor rates; (8) Performing other maintenance except as provided in this Agreement; or (9) Changes to the configuration of the covered Equipment that provide new functionality, usability or appearance to the Equipment. B. The following rate elements may apply to Billable Services: (1) Billable Services will be billed at Sprint’s then-current labor rates;