Common use of Billable Services Clause in Contracts

Billable Services. A. The following “Billable Services” may be performed by Sprint for an additional charge upon Customer’s request: (1) Troubleshooting Software or hardware issues caused by products, provided by parties other than Sprint, that are attached to or otherwise integrated into the Equipment and are not otherwise covered by this Agreement, including resolving voice over data issues resulting from variation of network traffic patterns following initial installation or the addition of non-Sprint approved voice over data design equipment by Customer to its network; (2) Performing Customer-requested Software changes such as scripting or other customized application development; (3) Performing Customer-specified hardware changes, including, but not limited to adding or removing accessories, attachments or other devices, or moving or relocating the Equipment; (4) Installing any hardware upgrade, Maintenance Release, or Software Major Release, including any hardware upgrade required to run upgraded Software; (5) Repairing or replacing malfunctioning hardware components and software releases. Hardware components and software releases are available for purchase from Sprint under a separate agreement and deliverable by drop ship to a Customer-specified location. Prices will be quoted at time of ordering. (6) Installing replacement hardware components or software releases. (7) Dispatches to Customer's site for incomplete service calls through no fault of Sprint including, but not limited to, Customer’s failure to provide access to the Sprint representative. Customer will be charged a Service Charge plus one (1) hour labor at Sprint's then-current Centurion labor rates; (8) Performing other services except as provided in this Agreement; or (9) Changes to the configuration of the covered Equipment that provide new functionality, usability or appearance to the Equipment.