Common use of Billable Services Clause in Contracts

Billable Services. For On-Call Service certain service calls fall outside the scope of Equipment Maintenance Services and are subject to additional charge at then-current time and material rates. Examples of such calls include but are not limited to: problems caused by hardware, supplies or expendable items not covered under this Agreement; software related calls; calls generated due to operator errors rather than defective hardware; calls due to power surges or lightning damage; and “No-Trouble-Found" calls – problems such as those caused by device cables or phone lines, defective SPS/UPS systems, defective media, defective consumables or other problems which should have been identified in Customer’s call management process. Entrust will make reasonable efforts to provide advance notice to the extent possible before providing service for such calls.