Common use of Basic Maintenance Services Clause in Contracts

Basic Maintenance Services. Maintenance Services consist of (a) Software updates, (b) Error corrections (as defined below), and (c) technical support. Perpetual Software licenses do not include Maintenance Services which must be purchased separately. Maintenance Services will be available hereunder to the extent that SISW makes such services available to its customer base in general. Products provided at no fees or that are designated as retired, discontinued, obsolete or legacy on the Order are not covered by any Maintenance Services, unless explicitly provided otherwise on the Order, e.g. by reference to End-of-Life Maintenance Services or Extended Maintenance Services.