Availability Standard. Supplier shall make the Hosting Services available as stated in Section 3.A. Under exceptional circumstances, Supplier may experience the need for emergency Maintenance during which time the Hosting Services will be unavailable to Aetna (“Service Outage”). Supplier will use reasonable efforts to notify Aetna a minimum of [*] ([*]) [*] prior to a Service Outage.
Appears in 3 contracts
Sources: Master Business Agreement (Benefitfocus, Inc.), Master Business Agreement (Benefitfocus,Inc.), Master Business Agreement (Benefitfocus,Inc.)