Audio. Customers can upload their own music and voice announcements, which can be used with queues and for menus etc. when creating their own interaction flows. A text to speech engine is included so that it is easy to add voice announcements without the need to hire professional recording equipment. The following audio can optionally be associated with the queue. A- Party Announcement - this is the recording that is played to the caller joins the queue B-party Announcement - this is the recording that is played to the agent when they answer the call Queue Music - this is the music played when the caller joins the queue B-party music - this is the audio that is played to the agent when they put the call on hold A-Party agent connect audio - This is the audio played to the caller just before they are put through to an agent.
Appears in 3 contracts
Sources: Definitions and Interpretation Agreement, Cloud Voice Services Agreement, Cloud Voice Services Agreement