Annoyance Calls. AT&T agrees to work cooperatively and jointly with CLEC in investigating annoyance/harassing calls to any CLEC customer where AT&T’s cooperation, services, unbundled network elements (including operational support systems), facilities or information are needed to resolve the annoyance/harassing call(s) to the CLEC customer. The AT&T Call Trace Center will handle requests received from CLEC personnel on behalf of CLEC customers. AT&T will provide service to CLEC customers on annoyance/harassing calls that is at parity with the level of service AT&T provides its own customers.
Appears in 8 contracts
Samples: MFN Agreement, Interconnection Agreement, Interconnection Agreement – Nevada
