Common use of ALPHABETICAL INDEX Clause in Contracts

ALPHABETICAL INDEX. LETTERS OF INTENT Consultative Process Direct Marketing Bonus Plan Channels Ergonomic Guidelines Sales Bonus Plan Sales Skills, Competencies and Career Mobility Training Workforce Diversity and Employment Equity Workload Management Page December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees' Association Suite Place du Canada Montréal (Québec) Subject: Consultative Process This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees' Collective Agreement regarding the process of consultation utilized by the parties for addressing their on- going concerns. The Company and the Association reiterate their commitment to the consultation process and to the need to find alternate means to resolve or discuss issues that may arise between the parties going forward. The parties recognize that it is essential to meet on a regular basis to discuss the application of the collective agreement, issues raised during negotiations and any other topics which either party may wish to address during consultative meetings. The parties agree that a consultative meeting shall take place every quarter at a mutually agreed upon date. The intent shall be to meet at least once per quarter for the duration of the collective agreement. The parties shall make every effort to have the necessary resources available at these consultative meetings to encourage an open, honest and constructive dialogue on the issues presented. Yours truly, Xxxxxxxxx Xxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Direct Marketing Bonus Plan This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Direct Marketing Bonus Plan. The Direct Marketing Bonus Pian shall apply to Direct Marketing Associates and Team Coordinators for the term of the Collective Agreement. While aiming towards harmonizing parameters used within similar segments e.g. Consumer Markets Quebec-Ontario, the Plan shall recognize individual and team contributions towards objectives such as sales, quality and productivity. The Plan shall feature a motivational incentive to meet and exceed objectives. The Local Bonus Plan Committees, which include Representatives from the Association, will be established and maintained for the duration of the collective agreement as a forum for consultation on issues regarding the Direct Marketing Bonus Plan. These committees II: be a forum for an exchange on issues related to the application of the bonus plan; make recommendations with regards to evolving the plan as required; establish a plan for communication to employees, when applicable; meet at regular intervals to ensure a continuous follow up. The potential earning opportunity is the percentage of base pay that will be paid as a bonus if target objectives are achieved. This percentage of base pay will not be reduced over the duration of the present collective agreement. Title Step Target Direct Marketing Associate Market Direct Marketing Associate- Business Market All Team Coordinator All Yours truly, Xxxxxxxxx Xxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Distribution Channels This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding Distribution Channels. The parties recognize the need for the Company to grow and evolve within a turbulent communications industry in which Bell Canada must determine optimum sales channels, with bottom line responsibility for profit contribution. The Company will develop and manage a full range of complementary (outside) distribution channels in an effort to take advantage of new opportunities in the market, ensure Bell Canada’s presence whenever and wherever a customer makes a buying decision and to adapt to changing market conditions. The establishment of alliances, for example with external vendors, allows for the blending of complementary core competencies thereby creating an architecture to support business strategy and long-term objectives of all involved parties. Creating the right organization cost structure, skill set, processes and alliances ensures that external complementary services can be provided in a seamless fashion. The Company’s objective in this area is to pursue its distribution channel structure to improve the value contribution of the Sales function and to better serve potential markets, and not to supplant our internal sales force. It is the belief of the parties that the employment security of all employees is enhanced by efforts directed at creating a productive, flexible and cost effective environment and by increasing our presence in the marketplace. It is the Company’s intention to continue to move forward with an internal sales force aligned to Bell Canada‘s strategic thrusts. The Company commits to continue to dialogue with the Association, through the consultative process, on issues related to distribution channels in an effort to promote the mutual understanding necessary to alleviating the job security concerns of our employees. Our success depends upon our ability to become a class communications player and on the continuous improvement of our competitive position. Delivering, achieving and sustaining the Company’s competitive advantage guarantees mutual rewards and satisfaction as we work together to meet tomorrow’s needs. Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Ergonomic Guidelines This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement related to the Ergonomic Guidelines issued by the Company for employees who work with visual display terminals. The Corporate Health and Safety group, in collaboration with the Corporate Health and Safety Committee, has developed an initial Office Ergonomics training for all new employees and an Office Ergonomics retraining module for the Accident Prevention Process These tools are intended for all employees and leaders and have been designed to increase knowledge and promote adherence to ergonomic principles. All Communications Sales employees and leaders share a common responsibility to review the existing Ergonomic Guidelines and to promote and encourage their application in the workplace or while especially when the nature of the work requires long periods working with visual display terminals. The bargaining committees are supportive of the work being done by the Corporate Health and Safety group and the Corporate Health and Safety Committee in this regard and recognize that the information regarding the training and retraining guidelines may be found on the Corporate Health and Safety Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Sales Bonus Plan This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Sales Bonus Plan. The Sales Bonus Plan shall apply to employees working in the following occupations: Sales Associate;

ALPHABETICAL INDEX. LETTERS OF INTENT Consultative Process Page Administration of the Transition Period for Personal Time Off Direct Marketing Centres Direct Marketing Bonus Plan Distribution Channels Ergonomic Guidelines Pension Plan Sales Bonus Plan Sales Skills, Competencies and Career Mobility Training Sales Structure Profiles Team Achievement Award Workforce Diversity and Employment Equity Workload Management Page December January Xxxxxx Xxxxx Representative Canadian Telecommunications Employees' ’ Association Suite Place du Canada Montréal (Québec) Subject: Consultative Process Administration of the Transition Period for Personal Time Off Direct Marketing Centres Dear This is to confirm our understanding agreement regarding the administration of the transition period of Personal Time Off for Direct Marketing Centre’s employees, reached during bargaining for the renewal of the Communications Sales Employees' ‘ Collective Agreement regarding Agreement. If in before the process effective date of consultation utilized by the parties for addressing their on- going concerns. The Company and the Association reiterate their commitment to the consultation process and to the need to find alternate means to resolve or discuss issues that may arise between the parties going forward. The parties recognize that it is essential to meet on a regular basis to discuss the application of the this collective agreement, issues raised during negotiations and any other topics which either party may wish to address during consultative meetings. The parties agree that a consultative meeting shall take place every quarter at a mutually agreed upon date. The intent shall be to meet at least once an employee took personal time off as per quarter for the duration rules of the preceding collective agreement. The parties shall make every effort , such time will be deducted, once the concerned employee is eligible to have the necessary resources available at these consultative meetings to encourage an openit, honest and constructive dialogue on the issues presentedfrom his personal time off offered by this collective agreement. Yours truly, Xxxxxxxxx Xxxxxx Director of Industrial Relations December January Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Direct Marketing Bonus Plan Dear This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Direct Marketing Bonus Plan. The Direct Marketing Bonus Pian Plan shall apply to Direct Marketing Associates and Team Coordinators for the term of the Collective Agreement. While aiming towards harmonizing parameters used within similar segments e.g. Consumer Markets Quebec-Ontario, the Plan shall recognize individual and team contributions towards objectives such as sales, quality and productivity. The Plan shall feature a motivational incentive to meet and exceed objectives. The Local Bonus Plan Committees, which include Representatives from Representativesfrom the Association, will be established and maintained for the duration of the collective agreement as a forum for consultation on issues regarding the Direct Marketing Bonus Plan. These committees IIwill: be a forum for an exchange on issues related to the application of the bonus plan; make recommendations with recommendationswith regards to evolving the plan as required; establish a plan for communication to employees, when applicable; meet at regular intervals to ensure a continuous follow up. The potential earning opportunity is the percentage of base pay that will be paid as a bonus if target objectives are achieved. This percentage of base pay will not be reduced over the duration of the present collective agreement. Title JobTitle Step Target Direct Marketing Associate Consumer Market Direct Marketing Associate- Associate Business Market All Team Coordinator All Yours truly, Xxxxxxxxx Xxxxxx Xxxxx Xxxx Director of Industrial Relations December January Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Distribution Channels Dear This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding Distribution Channels. The parties recognize the need for the Company to grow and evolve within a turbulent communications industry in which Bell Xxxx Canada must determine optimum sales channels, with bottom line responsibility for profit contribution. The Company will develop and manage a full range of complementary (outside) distribution channels in an effort to take advantage of new opportunities in the market, ensure Bell Xxxx Canada’s presence whenever and wherever a customer makes a buying decision and to adapt to changing market conditions. The establishment of alliances, for example with external vendors, allows for the blending of complementary core competencies thereby creating an architecture to architectureto support business strategy and long-term objectives of all involved parties. Creating the right organization cost structure, skill set, processes and alliances ensures that external complementary services can be provided in a seamless fashion. The Company’s objective in this area is to pursue its distribution channel structure to improve the value contribution of the Sales function and to better serve potential markets, and not to supplant our internal sales force. It is the belief of the parties that the employment security of all employees is enhanced by efforts directed at creating a productive, flexible and cost effective environment and by increasing our presence in the marketplace. It is the Company’s intention to continue to move forward with an internal sales force aligned to Bell Canada‘s Xxxx Canada’s strategic thrusts. The , Company commits to continue to dialogue with the Association, through the consultative process, on issues related to distribution channels in an effort to promote the mutual understanding necessary to alleviating the job security concerns of our employees. Our success depends upon our ability to become a class communications player and on the continuous improvement of our competitive position. Delivering, achieving and sustaining the Company’s competitive advantage guarantees mutual rewards and satisfaction as we work together to meet tomorrow’s tomorrow‘s needs. Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Ergonomic Guidelines This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement related to the Ergonomic Guidelines issued by the Company for employees who work with visual display terminals. The Corporate Health and Safety group, in collaboration with the Corporate Health and Safety Committee, has developed an initial Office Ergonomics training for all new employees and an Office Ergonomics retraining module for the Accident Prevention Process These tools are intended for all employees and leaders and have been designed to increase knowledge and promote adherence to ergonomic principles. All Communications Sales employees and leaders share a common responsibility to review the existing Ergonomic Guidelines and to promote and encourage their application in the workplace or while especially when the nature of the work requires long periods working with visual display terminals. The bargaining committees are supportive of the work being done by the Corporate Health and Safety group and the Corporate Health and Safety Committee in this regard and recognize that the information regarding the training and retraining guidelines may be found on the Corporate Health and Safety Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Sales Bonus Plan This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Sales Bonus Plan. The Sales Bonus Plan shall apply to employees working in the following occupations: Sales Associate;Xxx

ALPHABETICAL INDEX. LETTERS OF INTENT Page Consultative Process 78 Direct Marketing Bonus Plan 80 Distribution Channels 87 Ergonomic Guidelines 90 Face to Face – Sales Bonus Plan 92 Review Process for Disability Cases 101 Sales Skills, Competencies and Career Mobility Training 104 Unpaid Personal Time Off Transition Period 107 Workforce Diversity and Employment Equity 112 Workload Management Page December 115 - 77 - July 13, 2011 Xxxxxx Xxxxxxx National Representative Communications, Energy and Paperworkers Union of Canada 000 Xxxxxxxx Xxxx Xxxxx Representative Canadian Telecommunications Employees' Association Suite Place du Canada Montréal (Québec) 0000 Xxxxxxxx, Xxxxxx X0X 0X0 Subject: Consultative Process Xx. Xxxxxxx, This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees' Collective Agreement regarding the process of consultation utilized by the parties for addressing their on- going concerns. The Company and the Association Union reiterate their commitment to the consultation process and to the need to find alternate means to resolve or discuss issues that may arise between the parties going forward. The parties recognize that it is essential to meet on a regular basis to discuss the application of the collective agreementCollective Agreement, issues raised during negotiations and any other topics which either party may wish to address during consultative meetings. The parties agree that a consultative meeting shall take place every quarter as needed at a mutually agreed upon date. The intent shall be to meet at least once per quarter for the duration of the collective agreement. The parties shall make every effort to have the necessary resources available at these consultative meetings to encourage an open, honest and constructive dialogue on the issues presented. Yours truly, Xxxxxxxxx Xxxx Incognito Director – Labour Relations - 79 - July 13, 2011 Xxxxxx Director Xxxxxxx National Representative Communications, Energy and Paperworkers Union of Industrial Relations December Canada 000 Xxxxxxxx Xxxx Xxxxx 0000 Xxxxxxxx, Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) X0X 0X0 Subject: Direct Marketing Bonus Plan Xx Xxxxxxx This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Direct Marketing Bonus Plan. The Direct Marketing Bonus Pian shall apply to Direct Marketing Associates and Team Coordinators for the term of the Collective Agreement. While aiming towards harmonizing parameters used within similar segments e.g. Consumer Markets Quebec-Ontario, the Plan shall recognize individual and team contributions towards objectives such as sales, quality and productivity. The Plan shall feature a motivational incentive to meet and exceed objectives. The Local Bonus Plan Committees, which include Representatives from the Association, will be established and maintained for the duration of the collective agreement as a forum for consultation on issues regarding the Direct Marketing Bonus Plan. These committees II: be a forum for an exchange on issues related to the application of the bonus plan; make recommendations with regards to evolving the plan as required; establish a plan for communication to employees, when applicable; meet at regular intervals to ensure a continuous follow up. The potential earning opportunity is the percentage of base pay that will be paid as a bonus if target objectives are achieved. This percentage of base pay will not be reduced over the duration of the present collective agreement. Title Step Target Direct Marketing Associate Market Direct Marketing Associate- Business Market All Team Coordinator All Yours truly, Xxxxxxxxx Xxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Distribution Channels This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding Distribution Channels. The parties recognize the need for the Company to grow and evolve within a turbulent communications industry in which Bell Canada must determine optimum sales channels, with bottom line responsibility for profit contribution. The Company will develop and manage a full range of complementary (outside) distribution channels in an effort to take advantage of new opportunities in the market, ensure Bell Canada’s presence whenever and wherever a customer makes a buying decision and to adapt to changing market conditions. The establishment of alliances, for example with external vendors, allows for the blending of complementary core competencies thereby creating an architecture to support business strategy and long-term objectives of all involved parties. Creating the right organization cost structure, skill set, processes and alliances ensures that external complementary services can be provided in a seamless fashion. The Company’s objective in this area is to pursue its distribution channel structure to improve the value contribution of the Sales function and to better serve potential markets, and not to supplant our internal sales force. It is the belief of the parties that the employment security of all employees is enhanced by efforts directed at creating a productive, flexible and cost effective environment and by increasing our presence in the marketplace. It is the Company’s intention to continue to move forward with an internal sales force aligned to Bell Canada‘s strategic thrusts. The Company commits to continue to dialogue with the Association, through the consultative process, on issues related to distribution channels in an effort to promote the mutual understanding necessary to alleviating the job security concerns of our employees. Our success depends upon our ability to become a class communications player and on the continuous improvement of our competitive position. Delivering, achieving and sustaining the Company’s competitive advantage guarantees mutual rewards and satisfaction as we work together to meet tomorrow’s needs. Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Ergonomic Guidelines This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement related to the Ergonomic Guidelines issued by the Company for employees who work with visual display terminals. The Corporate Health and Safety group, in collaboration with the Corporate Health and Safety Committee, has developed an initial Office Ergonomics training for all new employees and an Office Ergonomics retraining module for the Accident Prevention Process These tools are intended for all employees and leaders and have been designed to increase knowledge and promote adherence to ergonomic principles. All Communications Sales employees and leaders share a common responsibility to review the existing Ergonomic Guidelines and to promote and encourage their application in the workplace or while especially when the nature of the work requires long periods working with visual display terminals. The bargaining committees are supportive of the work being done by the Corporate Health and Safety group and the Corporate Health and Safety Committee in this regard and recognize that the information regarding the training and retraining guidelines may be found on the Corporate Health and Safety Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Sales Bonus Plan This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Sales Bonus Plan. The Sales Bonus Plan shall apply to the employees working in the following occupations: Direct Marketing Associates (DMA) and Team Coordinators. The Company understands that to create and maintain a sales environment that is successful, it is important to provide an effective incentive plan to drive sales performance. The Local Sales Associate;Bonus Plan Committee includes: For the Company:

ALPHABETICAL INDEX. LETTERS OF INTENT Page Consultative Process 78 Direct Marketing Bonus Plan 80 Distribution Channels 87 Ergonomic Guidelines 90 Face to Face – Sales Bonus Plan 92 Review Process for Disability Cases 101 Sales Skills, Competencies and Career Mobility Training 104 Unpaid Personal Time Off Transition Period 107 Workforce Diversity and Employment Equity 112 Workload Management Page December 115 - 77 - July 13, 2011 Xxxxxx Xxxxxxx National Representative Communications, Energy and Paperworkers Union of Canada 000 Xxxxxxxx Xxxx Xxxxx Representative Canadian Telecommunications Employees' Association Suite Place du Canada Montréal (Québec) 0000 Xxxxxxxx, Xxxxxx X0X 0X0 Subject: Consultative Process Xx. Xxxxxxx, This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees' Collective Agreement regarding the process of consultation utilized by the parties for addressing their on- going concerns. The Company and the Association Union reiterate their commitment to the consultation process and to the need to find alternate means to resolve or discuss issues that may arise between the parties going forward. The parties recognize that it is essential to meet on a regular basis to discuss the application of the collective agreementCollective Agreement, issues raised during negotiations and any other topics which either party may wish to address during consultative meetings. The parties agree that a consultative meeting shall take place every quarter as needed at a mutually agreed upon date. The intent shall be to meet at least once per quarter for the duration of the collective agreement. The parties shall make every effort to have the necessary resources available at these consultative meetings to encourage an open, honest and constructive dialogue on the issues presented. Yours truly, Xxxxxxxxx Xxxx Incognito Director – Labour Relations - 79 - July 13, 2011 Xxxxxx Director Xxxxxxx National Representative Communications, Energy and Paperworkers Union of Industrial Relations December Canada 000 Xxxxxxxx Xxxx Xxxxx 0000 Xxxxxxxx, Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) X0X 0X0 Subject: Direct Marketing Bonus Plan Xx Xxxxxxx This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Direct Marketing Bonus Plan. The Direct Marketing Bonus Pian Plan shall apply to the employees working in the following occupations: Direct Marketing Associates (DMA) and Team Coordinators for the term of the Collective Agreement. While aiming towards harmonizing parameters used within similar segments e.g. Consumer Markets Quebec-Ontario, the Plan shall recognize individual and team contributions towards objectives such as sales, quality and productivityCoordinators. The Plan shall feature Company understands that to create and maintain a motivational sales environment that is successful, it is important to provide an effective incentive plan to meet and exceed objectivesdrive sales performance. The Local Sales Bonus Plan CommitteesCommittee includes: For the Company: ⮚ One (1) Regional Sales Manager for Ontario and/or Québec; ⮚ One (1) Member of the LR/HR team for Ontario and/or Québec. For the Union: ⮚ One (1) CEP National Representative for Ontario and/or Québec, which include Representatives from ⮚ One (1) Direct Marketing Associate/Team Coordinator for Ontario and/or Québec; ⮚ One (1) Representative of the Association, CEP local Union and/or bargaining committee for Ontario and/or Québec. This Local Sales Bonus Plan Committee will be established and maintained for the duration of the collective agreement Collective Agreement as a forum for consultation and discussion on issues regarding the Direct Marketing Bonus Plan. These committees IIThe Local Sales Bonus Plan Committee will: be • Be a forum for an exchange on issues related to the application of the bonus planSales Bonus Plan namely but not limited to the business rationale for changes brought to the Plan in the course of the year, the reason for payout adjustments; make • Meet on a quarterly basis (April-July-October- January) to review results and discuss issues associated with the Sales Bonus Plan. The January meeting will be held to discuss the 4th quarter results of the previous year. The calendar of quarterly meetings will be established at the beginning of each year; • Make recommendations with regards to evolving the plan as required; establish • Discuss and recommend a plan for communication to employees, employees when applicable; meet • Meet at regular intervals to ensure as required ensuring a continuous follow follow-up. The Company shall maintain the Direct Marketing Bonus Plan for the term of the Collective Agreement which recognizes individual and team contribution toward sales and performance objectives. The plan features a motivational incentive to meet and exceed objectives. The potential earning opportunity is the percentage of base pay that will be paid as a bonus if the target objectives are objective is achieved. This percentage of base pay will not be reduced over the duration of the present collective agreement. Job Title Step Target 2011 2012 2013 1 10.10% 10.10% 10.10% Direct Marketing Associate - Consumer Market 2 15.34% 15.34% 15.34% 3 23.73% 23.73% 23.73% Direct Marketing Associate- Business Market All 25.73% 25.73% 25.73% Team Coordinator Consumer Market All Yours truly, Xxxxxxxxx Xxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Distribution Channels This is to confirm our understanding reached during bargaining for the renewal of the Communications 23.73% 23.73% 23.73% Team Coordinator Business Market All 25.73% 25.73% 25.73% Sales Employees’ Collective Agreement regarding Distribution Channels. The parties recognize the need for the Company to grow and evolve within a turbulent communications industry in which Bell Canada must determine optimum sales channels, with bottom line responsibility for profit contribution. The Company Objectives Sales objectives will develop and manage a full range of complementary (outside) distribution channels in an effort to take advantage of new opportunities in the market, ensure Bell Canada’s presence whenever and wherever a customer makes a buying decision and to adapt to changing market conditions. The establishment of alliances, for example with external vendors, allows for the blending of complementary core competencies thereby creating an architecture to support business strategy and long-term objectives of all involved parties. Creating the right organization cost structure, skill set, processes and alliances ensures that external complementary services can be provided in a seamless fashion. The Company’s objective in this area is to pursue its distribution channel structure to improve the value contribution of the Sales function and to better serve potential markets, and not to supplant our internal sales force. It is the belief of the parties that the employment security of all employees is enhanced by efforts directed at creating a productive, flexible and cost effective environment and by increasing our presence in the marketplace. It is the Company’s intention to continue to move forward with an internal sales force aligned to Bell Canada‘s strategic thrusts. The Company commits to continue to dialogue with the Association, through the consultative process, on issues related to distribution channels in an effort to promote the mutual understanding necessary to alleviating the job security concerns of our employees. Our success depends upon our ability to become a class communications player and on the continuous improvement of our competitive position. Delivering, achieving and sustaining the Company’s competitive advantage guarantees mutual rewards and satisfaction as we work together to meet tomorrow’s needs. Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Ergonomic Guidelines This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement related to the Ergonomic Guidelines issued established by the Company for employees who work with visual display terminalseach DMA and Team Coordinator in a fair and reasonable manner. The Corporate Health and Safety groupSuch objectives cannot be changed in a manner that it is unreasonable. If it becomes necessary to modify the objectives, in collaboration the business rationale for the change will be reviewed with the Corporate Health and Safety Committee, has developed an initial Office Ergonomics training for all new employees and an Office Ergonomics retraining module for the Accident Prevention Process These tools are intended for all employees and leaders and have been designed to increase knowledge and promote adherence to ergonomic principles. All Communications Sales employees and leaders share a common responsibility to review the existing Ergonomic Guidelines and to promote and encourage their application in the workplace or while especially when the nature of the work requires long periods working with visual display terminals. The bargaining committees are supportive of the work being done by the Corporate Health and Safety group and the Corporate Health and Safety Committee in this regard and recognize that the information regarding the training and retraining guidelines may be found on the Corporate Health and Safety Yours truly, Xxxxxxxxx Director of Industrial Relations December Xxxxxx Xxxxx Representative Canadian Telecommunications Employees’ Association Suite Place du Canada Montréal (Québec) Subject: Sales Bonus Plan This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Collective Agreement regarding the Sales Bonus Plan. The Sales Bonus Plan shall apply to employees working in the following occupations: Sales Associate;affected employees.

ALPHABETICAL INDEX. LETTERS OF INTENT Consultative Process Page Banked Time Off -Transition Period 71 Direct Marketing Bonus Plan 72 Distribution Channels 74 Ergonomic Guidelines 76 Sales Bonus Plan 78 Sales Skills, Skills and Competencies 80 Sales Structure 81 Team Achievement Award 83 Teleworking Policy and Career Mobility Training Guidelines at Xxxx Canada 84 Terms Regarding the Removal of Scheduled Days Off (SDO) 86 Travel Expenses 88 Workforce Diversity and Employment Equity Workload Management Page 90 December 16.1999 Mrs. Xxxxxx Xxxx President Canadian Telephone Employees’ Association Xxxxx Representative Canadian Telecommunications Employees' Association Suite Place du Canada Montréal 000, Xxxxx xx Xxxxxx Xxxxxxxx (QuébecXxxxxx) X0X 0X0 Subject: Consultative Process Banked Time Off-Transition Period Dear Xxx. Xxxx: This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees' Employees Collective Agreement regarding the process of consultation utilized by the parties for addressing their on- going concerns. The Company and the Association reiterate their commitment related to the consultation process and removal of Banked Time Off for Part-time Employees. As agreed, Part-time Employees who have accumulated Banked Time until December 31, 1999 will be given the option of either taking the time off prior to the need to find alternate means to resolve March 31, 2000 or discuss issues that may arise between the parties going forward. The parties recognize that it is essential to meet on a regular basis to discuss the application of the collective agreement, issues raised during negotiations and any other topics which either party may wish to address during consultative meetings. The parties agree that a consultative meeting shall take place every quarter at a mutually agreed upon date. The intent shall be to meet at least once per quarter being reimbursed for the duration of the collective agreement. The parties shall make every effort to have the necessary resources available at these consultative meetings to encourage an open, honest and constructive dialogue on the issues presentedhours. Yours truly, Xxxxxxxxx Xxxxxx Xxxxx Xxxx Director of Industrial Relations (CTEA) December 16, 1999 Mrs. Xxxxxx Xxxxx Representative Xxxx President Canadian Telecommunications Telephone Employees’ Association Suite Place du Canada Montréal Xxxxx 000, Xxxxx xx Xxxxxx Xxxxxxxx (QuébecXxxxxx) X0X 0X0 Subject: Direct Marketing Bonus Plan Dear Xxx. Xxxx: This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Employees Collective Agreement regarding the Direct Marketing Bonus Plan. The Direct Marketing Bonus Pian Plan shall apply to Direct Marketing Associates and Team Coordinators for the term of the Collective Agreement. While aiming towards harmonizing parameters used within similar segments e.g. Consumer Markets Quebec-Ontario, the The Plan shall recognize individual and team contributions towards objectives such as sales, contribution toward sales and quality and productivityobjectives. The Plan shall feature a motivational incentive to meet and exceed objectives. The Local Bonus Plan Incentive Committees, which include Representatives from the Association, will be have been established and maintained for the duration of the collective agreement as a forum for consultation on issues regarding the Direct Marketing Bonus Plan. These committees IIThey will: be a forum for an exchange • Establish objectives based on issues related measurements adapted to the application of the bonus planmeet market requirements; make . Make recommendations with regards to evolving the plan as required; establish a plan for communication to employees, when applicable; meet at regular intervals to ensure a continuous follow up. The potential earning opportunity is the percentage of base pay that will be paid as a bonus if target objectives are achieved. This percentage of base pay will not be reduced decreased over the duration term of the present collective agreementCollective Agreement. Title Step Target Direct Marketing Associate Market Direct Marketing Associate- Business Market All Team Coordinator All Yours truly, Xxxxxxxxx Xxxxxx Xxxxx Xxxx Director of Industrial Relations (CTEA) December 16, 1999 Mrs. Xxxxxx Xxxxx Representative Xxxx President Canadian Telecommunications Telephone Employees’ Association Suite Place du Canada Montréal Xxxxx 000, Xxxxx xx Xxxxxx Xxxxxxxx (QuébecXxxxxx) X0X 0X0 Subject: Distribution Channels Dear Xxx. Xxxx: This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Employees Collective Agreement regarding Distribution Channels. The parties recognize the need for the Company to grow and evolve within a turbulent communications industry in which Bell Xxxx Canada must determine optimum sales channels, with bottom line responsibility for profit contribution. The Company will develop and manage a full range of complementary (outside) distribution channels in an effort to take advantage of new opportunities in the market, ensure Bell Xxxx Canada’s presence whenever and wherever a customer makes a buying decision and to adapt to changing market conditions. The establishment of alliances, for example with external outsource vendors, allows for the blending of complementary core competencies thereby creating an architecture to support business strategy and long-term objectives of all involved parties. Creating the right organization cost structure, skill set, processes and alliances ensures that external outsourcing can provide the complementary services can be provided in a seamless fashion. The Company’s objective in this area is to pursue expand its distribution channel structure to improve the value contribution of the Sales function and to better serve potential markets, and not to supplant our internal salesforce. Although the parties recognize that in order to meet changes in the market. there will be an evolution of the responsibilities associated with those occupations listed in Appendix A of the Collective Agreement, it is the Company’s intention to move forward with an internal sales forceforce aligned to Xxxx Canada’s strategic thrusts. It is the belief of the parties that the employment security of all employees is enhanced by efforts directed at creating a productive, flexible and cost effective environment and by increasing our presence in the marketplace. It is the Company’s intention to continue to move forward with an internal sales force aligned to Bell Canada‘s strategic thrusts. The Company commits to continue to dialogue with the Association, through the consultative process, on issues related to distribution channels in an effort to promote the mutual understanding necessary to alleviating the job security concerns of our employees. Our success depends upon our ability to become a world-class communications player and on the continuous improvement of our competitive position. Delivering, achieving and sustaining the Company’s competitive advantage guarantees mutual rewards and satisfaction as we work together to meet tomorrow’s needs. Yours truly, Xxxxxxxxx Xxxxx Xxxx - Director of Industrial Relations (CTEA) December 16, 1999 Mrs. Xxxxxx Xxxxx Representative Xxxx President Canadian Telecommunications Telephone Employees’ Association Suite Place du Canada Montréal Xxxxx 000, Xxxxx xx Xxxxxx Xxxxxxxx (QuébecXxxxxx) X0X 0X0 Subject: Ergonomic Guidelines Dear Xxx. Xxxx: This is to confirm our understanding reached during bargaining for the renewal of the Communications Sales Employees’ Employees Collective Agreement related to the Ergonomic Guidelines issued by the Company for employees who work with visual display terminals. The Corporate Safety and Health and Safety group, in collaboration with the Corporate Health and Safety Committee, Committee has developed an initial Office Ergonomics training for all new employees and an Office Ergonomics retraining module for the Accident Prevention Process These tools are intended for all employees and leaders and have been Ergonomic Awareness Program that was designed to increase knowledge and promote adherence to ergonomic principles. This Program is intended for all employees and leaders. All Communications Sales employees and leaders share a common responsibility to review the existing Ergonomic Guidelines and to promote and encourage their application in the workplace or while t&commuting, especially when the nature of the work requires long periods working with visual display terminals. The Ergonomic Awareness Program will be gradually implemented in the Direct Marketing Centres over the next three years, with due considerations to their business requirements. The training on ergonomic principles will be given to Direct Marketing Associates on a regular basis to ensure that new hires are properly trained. The bargaining committees are supportive of the work being done by the Corporate Safety and Health and Safety group and the Corporate Health and Safety Committee in this regard regard. The Corporate Safety and recognize that Health Committee will monitor the information regarding the training and retraining guidelines may be found on the Corporate Health and Safety ongoing implementation of this program. Yours truly, Xxxxxxxxx Xxxxx Xxxx Director of Industrial Relations (CTEA) December 16, 1999 Mrs. Xxxxxx Xxxxx Representative Xxxx President Canadian Telecommunications Telephone Employees’ Association Suite Place du Canada Montréal Xxxxx 000, Xxxxx xx Xxxxxx Xxxxxxxx (QuébecXxxxxx) X0X 0X0 Subject: Sales Bonus Plan Dear Xxx. Xxxx: This is to confirm our discussions during bargaining for the renewal of the Communications Sales Employees’ Employees Collective Agreement regarding the Sales Bonus Plan. The Sales Bonus Plan shall apply to employees working in the following occupations: Sales Associate;: