Common use of Advice and Instructions Clause in Contracts

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, there will be occasions where no statutory rights are granted, this will be explained before any contract is concluded.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 Paying for services - Investments Not all firms charge for advice in the same way. We will discuss your payment options with you and in accordance with answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the rules options available to you. Paying by fee. Whether you buy a product or not, on completion of our regulatorwork, The you will pay us a fee for our advice and services. If we also receive commission from the product provider when you buy a product, we will pass on the full value of that commission to you in one or more ways. For example, we could reduce our fee; or reduce your product charges; or increase your investment amount; or refund the commission to you. We will confirm the rate we will charge in writing before beginning work and we will tell you if you have to pay VAT. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first Our typical charges are: Hourly Rate Principal £75 per hour Financial Conduct Authorityadviser £65 per hour Administration £50 per hour Lump Sum Investments up to £50,000 £3.0% fee is chargeable (e.g. £300 for a £10,000 investment) Investments above £50,000 £3.0% fee is chargeable (e.g. £1800 for a £60,000 investment) Regular premiums: will be based on the above scale, for new investment business based on annual premiums paid Reviews We will confirm what we are prohibited will charge you in writing before beginning work. Our typical charges are: Initial review: At a cost to Collingwood Insurances, Pensions, Investments Annual review: 0.5% Paying by commission (through product charges). If you buy a financial product, we will normally receive commission on the sale from accepting any payment of commission or other non-monetary benefits from a the product provider. All Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through product charges. Product charges pay for the product provider’s own costs and any commission. These charges relating reduce the amount left for investment. If you buy direct, the product charges could be the same as when buying through an adviser, or they could be higher or lower. We will tell you how much the commission will be before you complete an investment, but you may ask for this information earlier. The amount of commission we receive will vary depending on the amount you invest and (sometimes) how long you invest, or your age. For example:  If you invest a lump sum of £10,000 in an investment bonds we would receive commission of 3% of the amount invested (£300.00) and 0.5% of the value of the fund (approximately £50) every year.  If you pay £100.00 per month into a personal pension (with a term of 25 years) then we would receive 53.4% of the first 12 month's payments (£640.80) in the form of initial commission  If you pay £100 per month towards a whole of life policy then we would receive 135% of the first 12 month's payments (£1,620) in form of initial commission The commission noted above includes payment for any ongoing service such as a periodic or ongoing review. Paying by a combination of fee and commission (through product charges). In some circumstances, we may charge you a combination of fee and commission. The fee will not exceed the rates shown in this document. We will agree the rate we will charge before beginning work and we will tell you if you have to advicepay VAT. The fee will become payable on completion of our work. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first. We will tell you how much the commission will be before you complete an investment, product arrangement but you may ask for this information earlier. Where we charge a combination of fees and commission, our maximum rates are set out in the fee information and the costs of any ongoing services commission sections above. In addition to the above we provide may charge a fee on a different basis for a specific transaction or project but we will be fully disclosed and agreed agree this with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, there will be occasions where no statutory rights are granted, this will be explained before any contract is concludedadvance.

Advice and Instructions. Any advice given to you by us shall be in writingwriting or electronic such as email, PDF or electronic recording. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, will however accept oral instructions provided they are confirmed in writingwriting and / or are recorded electronically. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and certain entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations INSISTENT CLIENT: There may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, there will be occasions where no statutory rights the Client wishes to take a different course of action from the one Genus Financial & Estate Planning recommends and would like Genus Financial & Estate Planning to facilitate the transaction against the Genus Financial & Estate Planning advice. When a client does this, they are grantedcommonly referred to as an Insistent Client. In such circumstances you as Client acknowledge that you understand that you are therefore proceeding against our original advice and that any resulting transaction will therefore be undertaken on an “Insistent Client” basis. Genus Financial & Estate Planning will therefore be acting, executing and facilitating any such transaction on your behalf as an “Insistent Client” basis. You understand that some of the actions taken may not therefore be in your “best interests”. Genus Financial & Estate Planning reserve the right to refuse to act for any Client, even on an Insistent Client basis. SECURITY OF THIRD PARTY PRODUCT PROVIDERS: Our recommendations may involve the use of one or more third party providers such as document storage specialists, software providers, document drafting companies, Trust Corporations and the like. Genus Financial & Estate Planning cannot be held liable for any subsequent solvency issues of any such business, changes in their services or fees payable, nor the complications this will be explained before may cause. ACCEPTANCE OR REJECTION OF RECOMMENDATIONS: Client may accept or reject completely or in part any contract is concludedrecommendation from Genus Financial & Estate Planning and Client has sole authority with regard to the implementation, acceptance or rejection of any counselling or advice from Genus Financial & Estate Planning.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct professionally, known as conducting business in our Clients‘Clients best interest’ best interestsregulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. In accordance with the rules of our regulator, The Financial Conduct Authority, we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider, for investment business. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, However there will be occasions where no statutory rights are granted, this will be explained before any contract is concluded.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct professionally, known as conducting business in our Clients‘Client’s best interest’ best interestsregulations. Occasionally situations may arise where we we, or one of our other clients clients, have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Rights In accordance with the rules of our regulator, The Financial Services Authority, we are prohibited from accepting any payment (commission or other non-monetary benefits) which is likely to Cancel We will inform you conflict with the duty of your statutory right the firm to cancelits clients. Finesco Financial Services Limited has a minority shareholding in Capital Reward Ltd. Capital Reward Ltd is a subsidiary of our compliance support company and generates its income from the placement of business with certain product providers. The Distance Marketing Directive normally grants you 30 days business placed is intended to add value to the shares in which you may cancel that company and the long term aim is for the shares to be sold, thereby providing a life deferred cash benefit to the shareholders. The existence of the shareholding and any potential benefit will in no way influence our recommendation in relation to the most suitable product or pension contract, or 14 days for an investmentprovider. However, there On request we will be occasions where no statutory rights are granted, this will pleased to provide you with a list of the providers from whom such benefits may be explained before any contract is concludedearned. We can also confirm that the provision of the shares and their potential benefits do not affect your product terms.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct professionally, known as conducting business in our Clients‘Clients best interest’ best interestsregulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. In accordance with the rules of our regulator, The Financial Conduct Authority, we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider, for investment business. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, However there will be occasions where no statutory rights are granted, this will be explained before any contract is concluded. Anti Money Laundering The Proceeds of Crime Xxx 0000 and the Money Laundering Regulations 2007 In common with all financial businesses, we are required by the Proceeds of Crime Xxx 0000 and the Money Laundering Regulations 2007 to: Maintain identification procedures for clients and beneficial owners of clients Maintain records of identification evidence and the work undertaken for the client; and Report, in accordance with the relevant legislation and regulations. Where we are required to verify your identity in accordance with the JMLSG rules & guidance, no investment will be made until all such documents & verification has been obtained. We may use the services of an electronic identity verification service (including credit reference agencies & fraud prevention agencies) to assist us in satisfying the Anti-money laundering regulations. Such searches will not affect your credit rating. We may still need to see original documents. Law This Client Agreement is governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts. Any person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Xxx 0000 to enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act. PW Financial Management Limited cannot be held responsible for subsequent changes in legislation or practise, which may affect this advice. We have made arrangements for a Locum to be available if there is no Regulated Individual available to act.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer require our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, will not accept oral instructions provided they are confirmed in writinginstructions. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulatorOn-going Adviser Fee In addition to any initial adviser fee paid, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other nonXxxxxxxxx Xxxxx Limited may also receive a nominal on-monetary benefits going fee from a product provider. All costs This fee is generally 0.5% to 0.75% of the fund value and charges relating is used to adviceassist in covering the back-office administration costs, product arrangement such as providing valuations and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated changing addresses as well as your consultant providing on-going advice on the plan’s anniversary or investment. As an example, a NISA valued at £15,000 would pay £75 over a 12-month period. If at some future time you feel that you no longer require our services you have the first working day following should right to cancel the anniversary fall on the weekendon-going Adviser Fee. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interestsprofessionally. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens occurs or we become aware that our interests or those of one of our other clients conflict with your interestinterests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. In accordance with the rules of our regulator, The Financial Conduct Authority, we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider, for investment business. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, However there will be occasions where no statutory rights are granted, granted and this will be explained before any contract is concluded.

Advice and Instructions. Any advice given to you by us shall be in writingwriting and in plain English. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis How we charge you for our services Not all firms charge for advice in the same way. We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the options available to you. Whether you buy a product or not, on completion of charging With effect our work, you will pay us a fee for our advice and services. Investment, Pension and Annuity Business - Our fees can be paid directly or deducted from 1/1/2013 products. Insurance Business - You have the option to pay our fees directly, or through commission. Mortgage Business – You have the option to pay our fees directly, or through a lender procuration fee. There will be no refund of our initial fee if your mortgage does not proceed. Should you wish you can request to view the commission rates from each of the lenders we have considered at the time that we make our recommendation to you. We will tell you if you have to pay VAT. It is possible that other costs, including taxes (e.g. stamp duty) related to the business we arrange, may arise. These costs will not be paid by our firm but borne by you. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first. Our typical charges are: Hourly Rate Director/Chartered Financial Planner £250 per hour Financial adviser £195 per hour Paraplanner £125 per hour Administration £65 per hour Lump Sum Investments Our fee is based on a sliding scale as follows: The first £100,000 invested Charged at 3% £3,000 The next £100,000 invested Charged at 2.5% £2,500 The next £100,000 invested Charged at 2% £2,000 The next £100,000 invested Charged at 1.5% £1,500 Investment amounts above £400,000 Charged 1% Example: for advising on and implementing an investment of £200,000 our fee would be £5,500. Regular Contribution Investments Regular contributions will be charged by an initial fee and/ or an on-going charge as specifically agreed. Reviews We will confirm what we will charge you in accordance writing before beginning work. Our typical charges are: Initial review £350 - £1,000 Annual review £275 - £600 Mortgage Advice and Arrangement Fees Typical implementation fee 0.3% of the loan, subject to a minimum of £795. For a £300,000 mortgage this would be £900. More complex mortgages may be subject to a higher implementation fee. Minimum initial fee £795. Please note our fee will still be charged should the lender reject your mortgage application due to you not disclosing any material information about your personal situation. It should also be noted we do not provide a refund should you decide not to proceed with the rules mortgage loan after we have made a recommendation to you. Annuity Advice and Arrangement Fees Research and advice £495 Implementation fee 1.5% of fund for standard annuities. For a £100,000 fund this would be £1,500. Enhanced annuities or more complex situations may be subject to a higher implementation fee. Your Protection We prefer instructions to be in writing, this includes email. If instructions are given verbally they should also be confirmed in writing. We may refuse at our regulatordiscretion to accept certain instructions, The Financial Conduct Authorityalthough such discretion will not be exercised unreasonably. Facts & Figures does not handle clients’ money. We never handle cash or accept a cheque made out to us, unless the cheque is in settlement of charges or disbursements for which we have sent you an invoice. We will normally register all products and/or investments in your name unless otherwise instructed in writing. In certain circumstances products and/or investments may be registered in the name of a nominee company, for new investment business we are prohibited from accepting any payment ease of commission or other non-monetary benefits from a product provider. All costs and charges relating to adviceadministration, product arrangement and although you will remain the costs beneficial owner of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for youthose products and/or investments. If this happens or we become aware that our interests interests, or those of one of our other clients conflict another client, conflicts with your interestinterests, we will write to inform you in writing and obtain your consent before we carry out prior to proceeding with your instructions, and detail the steps we will take to ensure fair treatment. Rights to Cancel Risk Warnings We will inform communicate appropriate risk warnings prior to providing products or services. These are for your benefit as you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for should understand any risks before making an investment. However, there will be occasions where no statutory rights are granted, this will be explained before any contract is concluded.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 and in accordance with the rules of our regulator, The Financial Conduct Authority, for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. For direct fees we expect payment within 30 days of our invoice issue date. If you have engaged us for advice and choose to withdraw from the process for any reason then a pro-rata fee will be payable on a time cost basis for the work we have conducted to that point. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Rights to Cancel We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, there will be occasions where no statutory rights are granted, this will be explained before any contract is concluded.

Advice and Instructions. Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information relating to other parties would be disclosed. Basis of charging With effect from 1/1/2013 Paying for services - Investments Not all firms charge for advice in the same way. We will discuss your payment options with you and in accordance with answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. We have listed below the rules options available to you. Paying by fee Whether you buy a product or not, on completion of our regulatorwork, The Financial Conduct Authority, you will pay us a fee for new investment business we are prohibited from accepting any payment of commission or other non-monetary benefits from a product provider. All costs our advice and charges relating to advice, product arrangement and the costs of any ongoing services we provide will be fully disclosed and agreed with you before we undertake any work. Annual fund based fees will be calculated on the plan’s anniversary or the first working day following should the anniversary fall on the weekend. Material Interest We will act honestly, fairly and professionally and will conduct business in our Clients’ best interests. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for youservices. If this happens or we become aware that our interests or those of one of our other clients conflict with your interestalso receive commission from the product provider when you buy a product, we will write pass on the full value of that commission to you and obtain in one or more ways. For example, we could reduce our fee; or reduce your consent before we carry out product charges; or increase your instructions, and detail investment amount; or refund the steps commission to you. We will confirm the rate we will take charge in writing before beginning work and we will tell you if you have to ensure fair treatmentpay VAT. Rights You may ask us for an estimate of how much in total we might charge. You may also ask us not to Cancel exceed a given amount without checking with you first. Our typical charges are: Hourly Rate Financial adviser: £175 per hour Administration: £25 per hour Reviews We will inform confirm what we will charge you in writing before beginning work. Our typical charges are: Annual review: £250 (If however we are in receipt of your statutory right ongoing remuneration which exceeds this amount this can be used to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract, or 14 days for an investment. However, there will be occasions where no statutory rights are granted, offset this will be explained before any contract is concludedcharge).