Common use of ADMINISTRATOR OBLIGATIONS Clause in Contracts

ADMINISTRATOR OBLIGATIONS. A. CORNERSTONE shall provide a national toll free telephone number for the Contractor and customers of the Contractor for confirmation of authorized service, service procedures, customer inquiries concerning their Plans and general communications with CORNERSTONE concerning the Triangle Tube Product Protection Plan Program. B. Direct and administer the servicing by Service Contractors of products sold by the Contractor in accordance with the terms and conditions of the Plans. C. Collect from the Contractor the proper purchase price of Plans sold by Contractor per the current Triangle Tube Contractor Wholesale Price Schedule. D. Upon completion of satisfactory repairs and submission of a repair invoice in such form as required by CORNERSTONE, CORNERSTONE will pay such invoice, less any deductible charge paid by the customer, according to the terms of this Agreement, including attachments. The Plan purchaser is responsible for any service call determined to be a nuisance call. E. In order to maintain the quality control standards of Triangle Tube and CORNERSTONE for repairs under the program, CORNERSTONE will have the right to verify and audit service and repairs performed by the Contractor’s personnel by means of mail and/or telephone contact with customers. F. CORNERSTONE shall have the right to off set any amount CORNERSTONE may owe the Contractor against any sums the Contractor may owe for any obligations of the Contractor to CORNERSTONE. ▇. ▇▇▇▇▇▇▇▇▇▇▇ agrees to reimburse the Contractor for performance of legitimate repairs and service to properly registered products under the Plan on the following schedules. Your service call charge is $ which includes the trip to the customer’s home and the first sixty (60) minutes of on-site labor. Additional labor, if required, is $ per hour to be billed in 1/4-hour increments. Service call and hourly rates must not exceed the normal rate for the Contractor’s geographic area, as determined by CORNERSTONE. Please note that all labor is reimbursed at the approved rate regardless of when the service is performed. Labor to replace the stainless steel heat exchanger or the entire heater is limited to a maximum of six (6) hours at the approved rate, provided the repair is authorized by Triangle Tube and CORNERSTONE. H. CORNERSTONE will reimburse the Contractor for the wholesale cost of the covered part plus a forty percent (40.0%) markup (wholesale part cost X 1.4).