Additional Support Contacts. Standard and Premium Support and Maintenance Services include three (3) Customer designated support contacts. These support contacts must utilize support in one geographic time zone and must be seeking support for a common instance of the Software.
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Sources: End User Software License and Support Agreement, End User Software License and Support Agreement
Additional Support Contacts. Standard and Premium Support and Maintenance Services include three (3) Customer Ordering Activity designated support contacts. These support contacts must utilize support in one geographic time zone and must be seeking support for a common instance of the Software. Additional support contacts must be purchased if: i) support contacts are required in more than one geographic time zone or ii) additional production instances of the Software are deployed for an affiliate, business unit, division or other group as allowed under the license.
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