Common use of Access to Service Clause in Contracts

Access to Service. Absorb shall use all commercially reasonable efforts to make the Service available twenty-four (24) hours a day, seven (7) days a week, except for: a) Planned downtime, which may include but is not limited to software updates and hardware maintenance. Absorb will provide seven (7) days advance notice for all planned downtime, and shall schedule it to the extent practicable in order to minimize interruptions to the Service. I. For software updates, Absorb will utilize Zero Downtime Deployment, during which Users may experience slight slowdowns. While it is not the intent, Absorb reserves the right to make the Service temporarily unavailable in the event that an update cannot be completed with zero downtime. II. For hardware upgrades or maintenance, which may occur only as reasonably necessary, the Service will be unavailable for no more time than is required to perform the necessary work.