Access Availability Sla Clause Samples

An Access Availability SLA (Service Level Agreement) defines the minimum level of system uptime or accessibility that a service provider commits to deliver. Typically, this clause specifies the percentage of time a service must be available (such as 99.9% uptime per month) and may outline procedures for measuring availability, reporting outages, and remedies for failing to meet the standard, such as service credits. Its core function is to set clear expectations for service reliability, providing customers with assurance and recourse if the agreed-upon access levels are not maintained.
Access Availability Sla. Rogers will provide you with an Access Availability performance SLA from the network access that connects your Site to the PE router at the edge of the Rogers Core Network. Network access encompasses all elements from, and including, the PE router to the designated Rogers or third party demarc on your Site. CPE is not considered as part of the network access. Access Availability commitments are determined by the type of access into your particular Site.
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Access Availability Sla 
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Related to Access Availability Sla

  • Excess Availability Borrowers shall maintain Excess Availability at ------------------- all times of at least $4,500,000.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Minimum Excess Availability Borrower shall have Excess Availability under the Revolving Credit Loans facility of not less than the amount specified in the Schedule, after giving effect to the initial advance hereunder and after giving effect to any applicable Loan Reserves against borrowing availability under the Revolving Credit Loans.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.