Common use of Access Availability Credit Clause in Contracts

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability SLA for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability SLA was not met, Rogers will issue a Service Credit to you. The Service Credit will equal the applicable amount from Table 2 for the monthly recurring charges for the affected accesses in the applicable month. Ethernet Access (E10, E100 and GE, 10GE) > 99.9% 10% of the monthly recurring Ethernet access charges for your affected Site. Ethernet Over Cable >99.5% 10% of the monthly recurring charges for EoC access charges for your affected Site. Business Internet N/A N/A 4.2.2.MTTR SLA.

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability SLA commitment for a particular Site in any given billing month, you the Customer must contact your their Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability SLA commitment was not met, Rogers will issue a Service Credit to youthe Customer. The Service Credit will equal the applicable amount from Table 2 1 for the monthly recurring charges for the affected accesses in the applicable month. Ethernet Access (E10, E100 and GE, 10GE) > 99.9% 10% of the monthly recurring Rogers Ethernet access charges for your affected the specific Customer Site. Ethernet Over Cable >99.5% 10% of the monthly recurring charges for EoC access charges for your affected Site. Business Internet N/A N/A 4.2.2.MTTR SLA.

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability SLA for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability SLA was not met, Rogers will issue a Service Credit to you. The Service Credit will equal the applicable amount from Table 2 for the monthly recurring charges for the affected accesses in the applicable month. Ethernet Access ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ (E10▇▇▇, E100 and GE▇▇▇▇ ▇▇▇ ▇▇, 10GE▇▇▇▇) > 99.9% 10% of the monthly recurring Ethernet access charges for your affected Site. Ethernet Over Cable >99.5% 10% of the monthly recurring charges for EoC access charges for your affected Site. Business Internet N/A N/A 4.2.2.MTTR 4.2.2 MTTR SLA.