Common use of Access Availability Credit Clause in Contracts

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability commitment for a particular Site in any given billing month, the Customer must contact their Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability commitment was not met, Rogers will issue a Service Credit to the Customer. The Service Credit will equal the applicable amount from Table 1 for the monthly recurring charges for the affected accesses in the applicable month. TABLE 1: Committed Access Availability by Access Type Canadian Sites Access Type Monthly Access Availability Service Credit Ethernet Access (E10, > 99.9% 10% of the monthly recurring Rogers E100 and E1000, Dedicated Internet access charges for the E10000) specific Customer Site. Ethernet Access (E-T1 > 99.7% 10% of the monthly recurring Rogers and bonded E-T1) Dedicated Internet access charges for the specific Customer Site. Ethernet over Cable > 99.5% 10% of the monthly recurring Rogers Access Dedicated Internet access charges for the specific Customer Site. DSL Access n/a n/a Fixed Wireless Access n/a n/a

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability commitment for a particular Site in any given billing month, the Customer must contact their Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability commitment was not met, Rogers will issue a Service Credit to the Customer. The Service Credit will equal the applicable amount from Table 1 for the monthly recurring charges for the affected accesses in the applicable month. TABLE 1: Committed Access Availability by Access Type Canadian Sites Access Type Monthly Access Availability Service Credit Ethernet Access (E10, E100 and E1000, E10000) > 99.9% 10% of the monthly recurring Rogers E100 and E1000, Dedicated Internet access charges for the E10000) specific Customer Site. Ethernet Access (E-T1 and bonded E-T1) > 99.7% 10% of the monthly recurring Rogers and bonded E-T1) Dedicated Internet access charges for the specific Customer Site. Ethernet over Cable Access > 99.5% 10% of the monthly recurring Rogers Access Dedicated Internet access charges for the specific Customer Site. DSL Access n/a n/a Fixed Wireless Access n/a n/a

Access Availability Credit. If Rogers has failed to meet the applicable Access Availability commitment for a particular Site in any given billing month, the Customer you must contact their your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the Access Availability commitment was not met, Rogers will issue a Service Credit to the Customeryou. The Service Credit will equal the applicable amount from Table 1 for the monthly recurring charges for the affected accesses in the applicable month. TABLE Table 1: Committed Access Availability by Access Type Canadian Sites Access Type Monthly Access Availability Service Credit Ethernet Access (E10, E100 and E1000, E10000) > 99.9% 10% of the monthly recurring Rogers E100 and E1000, Dedicated Internet Services access charges for the E10000) your specific Customer Site. Ethernet Access (E-T1 and bonded E-T1) > 99.7% 10% of the monthly recurring Rogers and bonded E-T1) Dedicated Internet Services access charges for the your specific Customer Site. Ethernet over Cable Access > 99.5% 10% of the monthly recurring Rogers Access Dedicated Internet Services access charges for the your specific Customer Site. DSL Access n/a n/a Fixed Wireless Access n/a n/a