Voice Solution definition

Voice Solution. CNX ▇▇▇▇▇ would setup an automated Aspect Dialer for making outbound calls as per MMTL specific requirements which will be communicated to CNX ▇▇▇▇▇ in advance. No integration between platforms and tools shall be considered as part of the current scope. If needed, this would be scoped and costed as a separate effort. Aspect Call recording setup would be configured for recording Calls (Audio-only) for the Outbound Calls with retention period of ninety (90) calendar days from the date of recording in the Call Recording System. This will exclude any call recording that is impacted during any scheduled maintenance or downtime in lieu of application malfunction and server failure etc. Call recordings would purged/deleted from CNX ▇▇▇▇▇ systems post completion of retention period without any backup. CNX ▇▇▇▇▇ will provide Primary + Redundant PRI’s at its DLF site, dedicated for MMTL’s outbound calls. All rentals and usage pertaining to these PRI’s will pass through to MMTL. All Call Costs of the outbound calls would be pass through to MMTL at actuals. Applications: Office 365 • Hierarchy only. Not to Agents. Internet Access • Access for client CRM application/internal Application USB (Mass Storage) / External drives / media /CDR • Disabled Anti-Virus/Patching • Antivirus and patch deployment for all desktops/LAN hosts RISK: As per agreed design, MMTL is providing data connectivity only till CNX ▇▇▇▇▇ MC site. CNX ▇▇▇▇▇ is extending that to its DLF site using its own bandwidth. Hence DLF operations has a dependency on MC site and MMTL provided connectivity here. If MC site or MMTL connectivity goes non-operational, the Operations would be impacted at DLF site too.
View Source
Voice Solution means the portion of Integrator’s overall support solution to End User that contains Product, of which Voice Product represents at least thirty percent (30%) of the total value based on Price List of the Product purchased at point of sale.
View Source

Examples of Voice Solution in a sentence

  • All prior written or oral agreements, understandings, communications or practices between Customer and Supplier are hereby superseded insofar as they relate to the DV Solution provided under this Domestic Voice Solution Terms.

  • Cisco will provide 24-hour 7-day a week access to Cisco’s TAC for Third Level Support on Product supported in Technical Support Services resold by Integrator as part of a Voice Solution.

  • To order the Services, as described in Part II below, Customer and The Switch Enterprises, LLC (“The Switch”) (each a “Party”, collectively “Parties”) must execute a The Switch Service Schedule (“Switch Service Schedule”) that expressly references and incorporates i) this Domestic Voice Solution Terms, and ii) a The Switch Master Service Agreement (as applicable) executed by Customer and Supplier or their Affiliates (“MSA”).

  • Capitalized terms used in this Domestic Voice Solution Terms but not otherwise defined herein shall have the meanings given to them in the Switch MSA.

  • Information and other details containing: (i) Customer‟s WLAN Voice Solution design objectives to Cisco; (ii) WLAN SSID requirements; (iii) End User‟s security requirements; (iv) WLAN solution performance and resiliency requirements; (v) future growth requirements and (vi) solution build out time frames; c).

  • The price of Technical Support Services to Integrator for support on Voice Solution is calculated by applying Cisco’s then-current service list price less the applicable discount of thirty-five percent (35%).

  • With respect to Integrator’s support solution, Integrator will focus on incorporating a minimum of Cisco’s SMARTnet service (i.e., Next Business Day) offering as part of Voice Solution to be delivered.

  • The support hereunder is intended for Integrators who provide a Voice Solution offering to End User.

  • Information and other details containing: (i) Customer’s WLAN Voice Solution design objectives to Cisco; (ii) WLAN SSID requirements; (iii) End User’s security requirements; (iv) WLAN solution performance and resiliency requirements; (v) future growth requirements and (vi) solution build out time frames; c).

  • Integrator will act as the single point of contact for End User, take the First Call from the End User, and perform initial problem determination with respect to Voice Solution.

Related to Voice Solution

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • Voice over internet protocol service means any service that:

  • Online tool means an electronic service provided by a custodian that allows the user, in an agreement distinct from the terms-of-service agreement between the custodian and user, to provide directions for disclosure or nondisclosure of digital assets to a third person.

  • Network Service User means an entity using Network Transmission Service.