Support Failure definition

Support Failure means, subject to the provisions for cure under Section 12.2, the failure of ESPS to provide Adobe with Level III Support in accordance with the terms of Section 5.5.
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Examples of Support Failure in a sentence

  • The Escrow Agreement shall provide for release of the Escrow Materials in the event of a termination of the Agreement due to: (i) a Discontinuance of Business (as defined in Section 4.3 below); (ii) a Bankruptcy Event (as defined in Section 4.3 below) of Greenway; or (iii) a Material Support Failure (collectively, the “Release Events”).

  • The INCs which are subject to the Incident Resolution Target, are those which are classified by NAVITAIRE as Support, Failure, or Question and which have a detrimental effect on the production environment.

  • At any time after BlueArc has received notice of a Support Failure either Party may request an executive escalation, which shall mean a discussion between executive officers of both Parties for a period not to exceed fifteen (15) days, to attempt in good faith to correct, cure or otherwise agree on a mutually acceptable solution, which the Parties may ultimately agree does not constitute a * * * Indicates that confidential treatment has been sought for this information.

  • These resources will be co-located with the Supplier engineering and support organizations and will be given full access to everything necessary -including supplier personnel resources- to provide a cure for to the Software Support Failure.

  • In the event of a Software Support Failure that is not willful, Alcatel will be entitled to provide resources to be dedicated to Alcatel software support.

  • Royalties would not be payable by Alcatel in the case of a willful Software Support Failure.

Related to Support Failure

  • Technical Failure means a student’s score below the minimum pass mark set by the Institute

  • MI Failure means when an MI report: a) contains any material errors or material omissions or a missing mandatory field; or b) is submitted using an incorrect MI reporting Template; or c) is not submitted by the reporting date(including where a Nil Return should have been filed);

  • GEP Failure means Seller’s failure to produce Delivered Energy in an amount equal to or greater than the Guaranteed Energy Production amount for the applicable Performance Measurement Period.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Persistent Failure means any two (2) or more failures by the Supplier in any rolling period of twelve (12) months to comply with obligations in respect of the Contract Services under the Contract;