Support Environment definition

Support Environment means the recommended hardware, third party software, networking and peripherals that are provided by TRIARQ or the TRIARQ Partner for optimal performance of the software.

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Support Environment means up to two (2) Software instances (typically one production instance and one QA instance) at Licensee’s site location.

Support Environment means software components used to support and monitor the Production environments. Third Party Contractor means Third Party Vendor. Third Party Software has the meaning of any software from a Third-Party Software Vendor, which is not provided by Contractor as part of the HSEP, and any software developed or provided by State. Third Party Vendor means a provider procured by the State, other than Contractor, of products or services that are not within the Contractor’s Scope of Work for the Managed Applications under this Contract. For purposes of clarity, if and to the extent Contractor for the products and services in this Contract is also the Contractor for hosting services under a separate hosting contract with the State, such hosting services contractor shall still be considered a Third Party for purposes of this Contract. Ticket means the documentation or electronic record for an Incident, Problem or Service Request, which is opened to identify the existence of a Service Request and remains open until the Incident, Problem or Service Request has been Resolved. Tools mean testing, monitoring or other tools or utilities and related know-how, methodologies, processes, technologies, or algorithms. Urgent Service Change means a change which cannot wait the necessary time required for approval by the Change Authority or a scheduled CAB. These Changes will require the approval of an ECAB (Emergency Change Advisory Board) and State IT leadership following mutually agreed upon service change procedures. User means, with respect to a Managed Application, an individual or entity that accesses such Managed Application. WC means WebCenter. WebLogic is a tool used to build and deploy enterprise Java EE applications.

Examples of Support Environment in a sentence

• The parties agree that the Integrated Customer Support Environment ("Customer Support Plan") plan is to be jointly developed to meet the mutual service level requirements of the parties utilizing the support infrastructures of the Alliance Offering Customer, AP, SAP, and the Certified Business Solutions Partner.

• User The authorised user of SSE service • Service Support Environment (SSE) The ESA provided environment supporting provision of services published as Web Services.

• The Integrated Customer Support Environment plan will identify each party's Customer Support Lead.

• Each party will designate a Customer Support Lead who will be the point of contact for Integrated Customer Support Environment related matters.

• The parties acknowledge and agree that the procedures, processes, and technology used to implement the Integrated Customer Support Environment plan may change over time.

• The Integrated Customer Support Environment plan may be reviewed at the Executive Steering Committee meetings as required.

• Any changes to the Integrated Customer Support Environment plan shall be mutually agreed to by the Customer Support Leads.

• Any deviation from this Support Environment voids all Resolutions within the timeframe set forth in Exhibit A.

• Counteracting Serial Position Effects in the CHOICLA Group Decision Support Environment.

• Telephone, online and e-mail consultation services, for up to one Support Environment including problem solving, bug reporting, documentation clarification and technical guidance for the Software.

More Definitions of Support Environment

Support Environment means software components used to support and monitor the Production environments. Third Party Contractor means Third Party Vendor.