Service Unusable definition
Service Unusable means a production issue that prevents more than one of the Customer’s End Users from access to, or use of, the Services, or where Customer's network is not receiving any inbound email (and/or outbound email) from the Services. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.
Service Unusable means a production issue that prevents more than one of the Customer’s Users from access to, or use of, the Covered Services. The Customer must identify a Request as Service Unusable.
Service Unusable means a production issue that prevents more than one of the Customer's End Users from access to, or use of, the Services, or where the
Examples of Service Unusable in a sentence
Upon receiving a support Request, Learning Objects will determine, in its sole discretion, whether the Request is a "Service Unusable Request", a "Standard Support Request", or a "Feature Request" as defined below.
Service Unusable Requests are responded to 24/7 with a target initial response time of one hour.
If submitting a Service Unusable Request after business hours, you must leave a voice message AND send an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ to trigger a return support response in the target response time of one hour.
More Definitions of Service Unusable
Service Unusable means a production issue that prevents more than one of the Customer’s End Users from access to, or use of, the Cloud Identity Core Services, or where Customer's network is not receiving any inbound email (and/or outbound email) from the Cloud Identity Core Services. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.
Service Unusable means a production issue that prevents more than one of the Customer’s Users from access to, or use of, the Covered Services. The Customer must identify a Request as Service Unusable. Standard Request means a Request made by the Customer to Alphacruncher that is not a Service Unusable Request or Feature Request. Software means the proprietary and licensed software components as well as interfaces, and application programming interface (APIs) used by Alphacruncher to provide the Services. Statement of Work or SOW means a Document executed by both Parties Subcontractors Suppliers used by Alphacruncher to provide the Services. Upon written permission by ▇▇▇▇▇▇▇▇, Alpahcruncher shall be permitted to commission Suppliers to carry out Alphacruncher´s obligations under this Agreement. In this instance the Supplier shall have a contractual relationship only with Alphacruncher. Alpahcruncher is not permitted to assign this Agreement and/ or its obligation under this Agreement to Subcontractors without the prior written permission by Customer. Taxes means any compulsory financial charge or some other type of levy imposed upon a taxpayer by a governmental organization. Technical Support Services or TSS means the technical support services provided by Term Duration of the Agreement as set forth in the Order Form. Terms Alphacruncher’s Order Form and Exhibit B Usage Data refers to the comprehensive set of information generated and collected in connection with a customer's interaction with the Service. This data primarily includes E-Mails, query logs and any additional data, other than the actual Customer Data, that relates to the Customer's use of the Service. Key aspects of Usage Data in the context of the Service are:
Service Unusable means any situation where you, adhering to published technical guidelines for and documented correct usage of CARTO, are unable to access or use CARTO for a period of time greater than fifteen (15) minutes.
Service Unusable is any situation where the customer is unable to access or use the Service for the majority of its End Users for a period of time greater than fifteen minutes. Any support requests that do not render the Service Unusable and are not Feature Requests are classified as a standard request.
Service Unusable is any situation where Customer is unable to access or use the Services to manage a majority of the Customer’s Products. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.