Service Unusable definition

Service Unusable means a production issue that prevents more than one of the Customer’s End Users from access to, or use of, the Services, or where Customer's network is not receiving any inbound email (and/or outbound email) from the Services. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.
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Service Unusable means a production issue that prevents more than one of the Customer’s Users from access to, or use of, the Covered Services. The Customer must identify a Request as Service Unusable. Standard Request means a Request made by the Customer to Alphacruncher that is not a Service Unusable Request or Feature Request. Software means the proprietary and licensed software components as well as interfaces, and APIs used by Alphacruncher to provide the Services. Statement of Work or SOW means a Document executed by both Parties describing: (i) the Scientific Services to be performed, (ii) Fees and (iii) any applicable milestones, dependencies and other technical or recognized scientific standards and specifications or related information related to the Scientific Services. Subcontractors Suppliers used by Alphacruncher to provide the Services. Taxes means any compulsory financial charge or some other type of levy imposed upon a taxpayer by a governmental organization. Technical Support Services or TSS means the technical support services provided by Alphacruncher to the Customer under the TSS Guidelines. TSS Guidelines means the then-current support service guidelines at xxxxx://xxxxxxxxxxxxx.xxx Term Duration of the Agreement as set forth in the Order Form. Terms Alphacruncher’s general terms and conditions which constitute the legal basis for the Services. Usage Data means query logs, and any data (other than Customer Data) relating to the operation, support and/or about the Customer’s use of the Service.
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Service Unusable is any situation where Customer is unable to access or use the Services to manage a majority of the Customer’s Products. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.
Sample 1

Examples of Service Unusable in a sentence

  • Upon receiving a support Request, Learning Objects will determine, in its sole discretion, whether the Request is a "Service Unusable Request", a "Standard Support Request", or a "Feature Request" as defined below.

  • Service Unusable Requests are responded to 24/7 with a target initial response time of one hour.

  • If submitting a Service Unusable Request after business hours, you must leave a voice message AND send an email to xxxxxxx@xxxxxxxxxxxxxxx.xxx to trigger a return support response in the target response time of one hour.


More Definitions of Service Unusable

Service Unusable means a production issue that prevents more than one of the Customer’s End Users from access to, or use of, the Cloud Identity Core Services, or where Customer's network is not receiving any inbound email (and/or outbound email) from the Cloud Identity Core Services. Customer must identify a Request as Service Unusable by designating it as a P1 Priority support Request.
Sample 1
Service Unusable means a production issue that prevents more than one of the Customer’s Users from access to, or use of, the Covered Services. The Customer must identify a Request as Service Unusable. Standard Request means a Request made by the Customer to Alphacruncher that is not a Service Unusable Request or Feature Request. Software means the proprietary and licensed software components as well as interfaces, and application programming interface (APIs) used by Alphacruncher to provide the Services. Statement of Work or SOW means a Document executed by both Parties describing: (i) the Scientific Services to be performed, (ii) Fees and (iii) any applicable milestones, dependencies and other technical or recognized scientific standards and specifications or related information related to the Scientific Services. Subcontractors Suppliers used by Alphacruncher to provide the Services. Upon written permission by Xxxxxxxx, Alpahcruncher shall be permitted to commission Suppliers to carry out Alphacruncher´s obligations under this Agreement. In this instance the Supplier shall have a contractual relationship only with Alphacruncher. Alpahcruncher is not permitted to assign this Agreement and/ or its obligation under this Agreement to Subcontractors without the prior written permission by Customer. Taxes means any compulsory financial charge or some other type of levy imposed upon a taxpayer by a governmental organization. Technical Support Services or TSS means the technical support services provided by Alphacruncher to the Customer under the TSS Guidelines. TSS Guidelines means the then-current support service guidelines at xxxxx://xxxxxxxxxxxxx.xxx Term Duration of the Agreement as set forth in the Order Form. Terms Alphacruncher’s Order Form and Exhibit B Usage Data refers to the comprehensive set of information generated and collected in connection with a customer's interaction with the Service. This data primarily includes E-Mails, query logs and any additional data, other than the actual Customer Data, that relates to the Customer's use of the Service. Key aspects of Usage Data in the context of the Service are:
Sample 1
Service Unusable means any situation where you, adhering to published technical guidelines for and documented correct usage of CARTO, are unable to access or use CARTO for a period of time greater than fifteen (15) minutes.
Sample 1

Related to Service Unusable

  • Service User means your customer, (i.e., the purchaser of the Offering).

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Service Area means the geographic area approved by the commissioner within which an issuer is authorized to offer a Medicare Select policy.

  • Service Unit means a standardized measure of consumption, use, generation, or discharge attributable to an individual unit of development calculated in accordance with generally accepted engineering or planning standards for a particular category of capital improvements.

  • Configuration means State-specific changes made to the Software without Source Code or structural data model changes occurring.

  • Service Location means a location at which a member obtains a covered service provided by a physician or other licensed practitioner of the healing arts under the terms of a contract.

  • Signaling System 7 (SS7) means a signaling protocol used by the CCS Network.

  • Service Session means a sequence of support activities and tasks carried out remotely to collect further information by interview or by analysis of a Production System resulting in a list of recommendations. A Service Session could run manually, as a self-service or fully automated.

  • Service Software means any and all software applications and any third-party or other software, and all new versions, updates, revisions, improvements and modifications of the foregoing, that Contractor provides remote access to and use of as part of the Services.

  • Service Equipment means any equipment, Software, systems, cabling and facilities provided by or on behalf of Verizon and used to facilitate provision of the Services at a Customer Site. Ownership of the Service Equipment does not pass to Customer. Service Equipment does not include Verizon Facilities.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Signaling System 7 (SS7 means a signaling protocol used by the CCS Network.

  • Substance use disorder professional means a person

  • Service Line means any electric supply line through which electricity is, or is intended to be, supplied:

  • re-use means any operation by which products or components that are not waste are used again for the same purpose for which they were conceived;

  • Routine use means the disclosure of a record without the consent of the subject or subjects, for a purpose which is compatible with the purpose for which the record was collected. It includes disclosures required to be made by statute other than the public records law, Iowa Code chapter 22.

  • Process Wastewater means any water which, during manufacturing or processing, comes into direct contact with or results from the production or use of any raw material, intermediate product, finished product, by-product, or waste product.

  • Non-Administrator Substance Use Disorder Treatment Facility means a Substance Use Disorder Treatment Facility that does not meet the definition of an Administrator Substance Use Disorder Treatment Facility.