Service Request Management definition

Service Request Management has the meaning given in ITIL as at the Effective Date.
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Service Request Management shall have the meaning set forth in Section 11.3 of Schedule A-11.3. 252.
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Service Request Management the process for management of Service Requests, as set out in Schedules 9; Service Requests: a request by the Customer for an addition, change or deletion of an element of the Services; Services: as agreed by the Parties and set out in the Schedules which may include the Software, Software Service, Implementation Services, Core Support Services, Tribal Software Support Services, On Premise Managed Service, Tribal Cloud SaaS, Tribal SaaS, Tribal Dynamics SaaS, Interface Management as a Service, Professional Services, and any other service referred to in this Agreement (collectively "Services", as the context requires); Site: the physical location agreed by Tribal for the Software, from time to time; SLT: Service Level Target;
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Examples of Service Request Management in a sentence

  • Integrate Service Provider’s Service Desk process with the other Service Management processes, including Incident Management, Problem Management, Change Management, Configuration Management and Service Request Management.

  • Provide or coordinate the final Resolution including Service Request Management.

  • Appliances will be subject to the Service Request Management timelines as defined in the SMM.

  • The Non-Consolidated SCCM Support classification requires DIR and Service Provider’s finance and operational mutual agreement and will be subject to the Service Request Management timelines as defined in the SMM.

  • AWS Managed Services staffs engineering operations with full-time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management.

  • Integrate Service Provider Service Desk process with the other Service Management processes, especially Incident Management, Problem Management, Change Management, Configuration Management and Service Request Management.

  • The Service Desk will enter the valid Service Requests into the Service Request Management (SRM) system which will result in assignment to the appropriate SCP team.

  • The knowledge gained will be used to design and adapt management and control policies associated with Service Request Management, Fault Management and Configuration Management processes2.

  • E.g. response time <100mS for 95% of requests Service Request Management Availability Percentage of actual uptime of services relative to the total numbers of planned uptime.

  • Contractor shall review Customer requests (e.g. in Service Request Management, Service Desk, Business Relationship Management) to identify gaps in service and deployed capacity.

Related to Service Request Management

  • Service Request means a request for service such as adds, moves, changes and technical assistance;

  • Access Service Request (ASR) is an industry standard form used by the Parties to add, establish, change or disconnect trunks for the purposes of Interconnection.

  • Access Service Request (ASR) means the industry standard form used by the Parties to add, establish, change or disconnect trunks for the purposes of Interconnection.

  • Local Service Request (LSR) means the form used to input orders to the Local Service Center (LSC) by CLEC, including, but not limited to orders to add, establish, change or disconnect services.

  • Local Service Request or "LSR" means the industry standard forms and supporting documentation used for ordering local services.