Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;
HKIAC Rules shall have the meaning ascribed to it in Section 10.13(a).
Final Approval Order and Judgment means the order in which the Court certifies the Settlement Class, grants final approval of this Settlement Agreement, authorizes the entry of a final judgment, and dismisses the Action with prejudice.
ICC Rules has the meaning set forth in Section 13.2.
Appeal Panel means a panel comprised of a chair and two individuals appointed by the Board to consider appeals under Chapter 7.