Provider Complaint definition
Examples of Provider Complaint in a sentence
Providers who believe they are subject to such behavior by any agent of the State should first attempt resolution through the AFH Provider Complaint Resolution Process.
Disputes With Your Provider Complaint Resolution: Please contact your REP if you have specific comments, questions or complaints.
Section 8.4.2, CHIP Provider Complaint and Appeals, is modified to include the 30-day resolution requirement.
Provider Complaint – any verbal or written expression of dissatisfaction with any aspect of operations or activities of the MCO received by the MCO from a provider through any means regardless of whether the expression of dissatisfaction is resolved immediately, requires investigation and/or further actions, or does not require any remedial action.
Provider Complaint: A written expression by a Provider, which indicates dissatisfaction or dispute with the Contractor’s policies, procedures, or any aspect of a Contractor’s administrative functions.
Contractor must submit the Provider Complaint, Grievance, and Appeal policies and procedures to the DOM for review and approval forty-five (45) calendar days before implementation.
The Provider Complaint, Grievance, and Appeal policies and procedures shall be in accordance with the State’s Managed Care Quality Strategy, with the modifications that are incorporated in the Contract.
Contractor shall not modify the Provider Complaint, Grievance, and Appeal procedure without the prior approval of DOM, and shall provide DOM with a copy of the modification at least fifteen (15) calendar days prior to implementation.
Any Provider Complaint not resolved within one (1) business day shall be treated as a Grievance.
Party Action Time Frame Extensions Available Provider Complaint: An expression of dissatisfaction received orally or in writing that is of a less serious or formal nature that is resolved within one (1) business day of receipt.